SHOPLINE Live | Lock Inventory Settings

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SHOPLINE's "Lock Inventory" feature will allow merchants to set up a lock inventory period prior to the livestream, so when customers place orders through the livestream, their items will be automatically reserved until the deadline set by the merchant. With this feature, customers can keep shopping during the livestream and complete the checkout process at a later time. 

This feature is available to merchants streaming through SHOPLINE Live, Facebook, and Instagram. 

*Reminder: The "Lock Inventory" feature is currently only available to merchants whose online store shipping warehouse is bound to the "Default Warehouse". If your online store warehouse is not bound to the default warehouse but other shipping warehouses, inventory reservation will fail, or the inventory will not be updated successfully. 

This article will cover the following: 

 

1. Lock Inventory Rules

Lock Inventory is only available for orders made via livestream. It will not reserve product orders placed through the online store. 

  • Products added to a customer's cart on the online store website will only be deducted from a store's inventory when the customer completes the checkout.
  • Completing the checkout process for a product reserved using Lock Inventory will not trigger a further deduction from that product's inventory. 

 

Main Scenarios:

Scenario

Outcome

Customer adds livestream product to livestream cart

Inventory is deducted and locked

Customer increases order quantity in the livestream cart

Inventory is deducted and locked

Customer reduces order quantity in the livestream cart

*Note: Facebook Live does not support reducing order quantity in the livestream cart by commenting

Inventory is reverted and unlocked

Customer removes livestream product from livestream cart

*Note: Facebook Live does not support removing products in the livestream cart by commenting 

Inventory is reverted and unlocked

All product inventory is locked

The customer cannot further add that product

Reserve time has expired but customers still haven't completed checkout

Inventory is reverted and unlocked

 

When products have unlimited quantity:

Scenario

Outcome

Unlimited Quantity: Customer adds livestream product to livestream cart

Inventory is not deducted or locked

The checkout page will still show a livestream reserve message

Customer removes livestream product from livestream cart

*Facebook Live does not support removing products in the livestream cart by commenting 

Inventory is not reverted and unlocked

 

2. How to set up Lock Inventory

Proceed to SHOPLINE Admin > [Social Commerce] > [SHOPLINE Live] to add a livestream, then select the livestream channel and enter the livestream introduction. In the Advanced settings, you can choose whether or not to switch on the Lock Inventory feature. 

*Note: Lock Inventory is switched on by default. You can switch off this feature if you do not need to reserve inventory for customers.

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If you switch on Lock Inventory, you will need to select a lock inventory period. The system will reserve inventory for your customers for that period of time you set. 

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The selected time will display in the field, click Create to complete the livestream setup. 

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*Note: Before you begin the livestream, you can click the gear icon to edit Lock Inventory settings. Once you start the livestream, you will not be able to edit the lock inventory period. 

 

3. Customer orders made during a livestream 

Once the livestream and Lock Inventory settings are confirmed, you can begin a livestream where customers can place orders.

Customers who add products to their shopping cart using SHOPLINE Live will see a reserved inventory period in their cart.

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On the checkout page, customers will see the products, the reserved inventory quantity, and the reserved period.

*Note: As long as you have switched on the Lock Inventory feature, livestream checkouts through Facebook and Instagram will also display information related to the reserved inventory.

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*Note: If the customer placed an order for the same product during different livestreams, the inventory reserve tag will show the amount reserved for each livestream. Hover the mouse over the reserved quantity and it will show the reserve date and time as well as which livestream the product is placed from.

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4. Notes

  • The Lock Inventory feature will not reserve products ordered on the online store website (not orders created during livestream), and no reserved inventory-related information will be shown. 
  • Lock Inventory will only reserve increases in product quantity made during the livestream. Customers can add the quantity on the SHOPLINE Live app or make keyword comments during Facebook Live. The Lock Inventory will not make an additional reservation when customers add the product quantity directly on the checkout page.
  • Once a Lock Inventory period has expired, the reserved inventory-related information will no longer be displayed.

 

 

 

 

 

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