After enabling this feature, the merchant can continue to sell the product in the storefront even if the product inventory is zero or negative. The system will proceed to deduct the inventory, providing the solution to the unavailable orders for negative inventory.
1. Enable the feature
In the SHOPLINE Admin, go to [Products & Categories] > [Products], click the Edit button next to the product. Select the [Quantity & Pricing] tab and you will see the page shown below.
If the product has multiple variations, go to the Variations tab.
Check the box and click Update to save the setting.
*Note: If the merchant unchecks the out-of-stock order box, the out-of-stock item (primary warehouse inventory ≦ 0) will stop being sold on the storefront and display “Sold out”, preventing customers from placing orders.
Accept out-of-stock item order v.s. Unlimited quantity product order
If one product is set to unlimited quantity, the system will not calculate the inventory quantity of the product.
If one product is set to accept out-of-stock orders, which means when the product inventory is under 0 or negative, the store can still accept the order and the system will calculate the quantity of inventory reduced after the customer placed the order.
Therefore, please note that these two features cannot be set at the same time since one traces inventory and the other does not.
*Note: HKD stores/Hong Kong-based merchants who purchase the "Advanced Pre-order" module or subscribe to "All-in-one OMO" or higher plans can create preorder products with unlimited quantities. Please refer to: Enable Preorder Feature｜Preorder Limit.
Change the setting to Accept order when out of stock
If you have set the product to "Unlimited Quantity" before, you will need to uncheck the box of unlimited price first to see the checkbox for accepting out-of-stock item orders.
2. Admin settings
A. Edit orders
When editing product details of a confirmed order, you can add products with the accepting out-of-stock order feature by clicking Add Product.
For example,
"Accept orders when out of stock" is enabled for a product. Variation A has a positive inventory so you can alter the number as you wish. To adjust the quantity of variation B, you will have to follow the steps below:
Step 1. Click Add Product.
Step 2. Select the product and click Save.
Step 3. Select the product variation, the "Accept orders when out of stock" note will show when the added product has the feature switched on.
Step 4. Click the Save button to update the order information. For more information about editing product details, please refer to Edit Prodcut Details of an Existing Order.
B. Create orders
- The feature currently is NOT available for selecting products with the accepting out-of-stock order feature.
- If you wish to add products with the accepting out-of-stock order feature into the order, you can create an order just like others and do the edit as mentioned above.
C. Inventory management
On the inventory management page, you can use the "Available Stock" to filter out items with inventory below 0 and manage the inventory.
D. Inventory Out-Of-Stock Notification report
If the out-of-stock notification is on, the system will generate a report of out-of-stock items at 8:00 am and 5:00 pm every day, in which items with 0 or less inventory will be listed in the report, and a column will be added to indicate whether the item is out of stock and available for order. "Y" means on and "N" means off.
For more details about out-of-stock notification, please refer to Inventory Out-of-Stock Alert.
3. Display at the storefront
When the feature is on, and out-of-stock products are being sold on the storefront, customers will be able to place an order without knowing the product is out of stock, following the usual checkout process.
The low inventory reminder will not show when the feature is on.
4. Notes
- When an item that shares inventory with a gift or an add-on is set as an out-of-stock item, the out-of-stock item setting will not be applied to the gift or add-on. In other words, when a gift or an add-on item is out of stock, the customers will not be able to select the gift or add-on item at the storefront (even if the main item shared by the gift or add-on item has the feature "accept orders when out of stock" on.)
- After enabling this feature, if a customer purchases products that are "in-stock + out-of-stock," no preorder product note will be displayed during checkout or after the order is placed. Also, the order list cannot filter this order by preorder status, so please pay attention to your inventory settings.
- If you want out-of-stock products to automatically switch to preorder status and display a preorder note, you need to enable the "Preorder Limit" feature. For more details, please refer to: [Coming Soon] Enable Preorder Feature｜Preorder Limit.
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