[Coming Soon] Smart OMO | Member Profile

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SHOPLINE's Smart OMO is the ultimate solution to integrate online shopping and offline service. It breaks the limit between devices, provides customers with a more integrated shopping experience, and allows merchants to capture clear information of customers, all of which benefit from the arrangement of push notifications, promotions, and campaigns.

 

1. Reviewing member's spending

After searching a member's profile, you will see the spending overview, including the following:

  • Accumulated Spending Amount: Total amount of orders created through all channels - Total cancelled order amount + Paid off pre-order amount (retail store) - Outstanding pre-order amount - Total returned amount (retail store) + Total edited order amount (online store)
  • Gross Orders: The total number of orders created through all channels - The total number of cancelled orders
  • Average Order Value

*Note: The member profile is updated daily, and the previous day's information will be updated before 8:00 am.

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A comparison chart of the number of orders in retail stores, online stores, and others is shown on the right.

  • Retail Store: Transaction made from POS + Kiosk + Smart OMO
  • Online Store: Transactions made from the official website (including orders from Message Center, Social Commerce, and Post Sale)
  • Others: API and other imported transactions

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Tap View Details to view the member's previous spending record.

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Spending records include transactions from retail stores, online stores, API, and other imported transactions.

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*Note:

  • The spending records are updated in real-time.
  • If retail store staff recommends products to customers with "Recommended product," the completed order will be recorded as online store order. For more information, please refer to this article.
  • The spending records completed in the retail store will show the store name.Screen_Shot_2022-07-28_at_8.22.49_PM.png

 

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