⚠️ Before you begin, please note: You must have the CRM or CRM - Membership module to use this feature in the POS app. If you would like to learn more about how to purchase this module, please contact our Online Merchant Success Team.
SHOPLINE has launched the "Member Price/Membership Tier Price" feature on the POS app, allowing you to easily apply various membership prices when checking out at a retail store. The membership prices set in the Admin will also be displayed on the product details page of the POS app.
In this article, you’ll find:
- How to enable the feature
- View from the POS app
- Apply Member Price/Membership Tier Price at checkout
- Notes
1. How to enable Member Price/Membership Tier Price
In SHOPLINE Admin, go to [Settings] > [Product Settings], then click on the POS tab. Switch on the "Display the Member Price and tier member price in the POS app product detail information" toggle and click Update.
Check feature permissions settings
As this feature relates to product price, permission to enable this feature can only be granted by a store owner. If you want to grant permission to staff to enable this feature, go to [Settings] > [Permission & Security]. Select a staff member, and make sure the "POS product settings" box is checked off.
*Note: Staff members who already have full permissions do not need to be granted extra access to use this feature.
2. View from the POS app
Step 1
Once the feature is enabled in SHOPLINE Admin, a reminder will appear in the POS app (as shown below). You must reset the product data to apply the "Member Price /Membership Tier Price".
It is recommended that you set aside a time when the POS app is not in use to configure these settings.
Step 2
Member price/Membership Tier Price will appear on the product details page in the "Checkout" and "Barcode" tabs. There are two methods of viewing the product details page:
- Tap and hold a product on the checkout page/product listings page
- Tap a product on the barcode page.
*Note: If a "Member Price/Membership Tier Price" has not been set for a product in SHOPLINE Admin, or the price has been set as "0", then the "Member Price/Membership Tier Price" for a product will be displayed as "-".
3. Apply Member Price/Membership Tier Price at checkout
Applying a Member Price/Membership Tier Price
When checking out, if the customer is a member, the "Member Price/Membership Tier Price" will be calculated according to the customer's membership profile.
- After successfully applying a "Member Price/Membership Tier Price", this new price will be displayed on top of the original price with a strikethrough.
- Strikethrough prices will be displayed in the following order: Store-Specific Price > Retail Store Price > Sale Price > Regular Price.
- Custom discounts and other promotions will be calculated according to the "Member Price/Membership Tier Price".
*Note: If you have set a custom price for a product, the "Member Price/Membership Tier Price" feature is not applicable for that product.
[Coming Soon] New interface
When checking out, if the customer is a member, the "Member Price/Membership Tier Price" will be calculated according to the customer's membership tier.
- After successfully applying a "Member Price/Membership Tier Price", this new price will be displayed on top of the original price with a strikethrough. Strikethrough prices only display the original price.
*Note: The strikethrough price will not be displayed if the original price is not set in the Admin, is set to 0, or is the same as the product price.
Transaction records
If a "Membership Tier Price/Member Price" has been used, this will appear in the "Orders" tab on the POS app.
4. Notes
- This feature cannot be used in offline mode.
- If the POS app is disconnected unexpectedly while a transaction is being processed, the price used will be the one at the time of the disconnection (i.e. if a Member Price/Membership Tier Price has already been successfully applied then this will be used).
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