To provide customers with a smoother shopping experience and offer a more comprehensive product management interface, SHOPLINE is consistently committed to improving the speed and accuracy of product search results. The "Search" feature in the Admin enhances the precision of product search results and reduces the operational time.
This article will cover the following:
1. Search products in the Admin
Go to the SHOPLINE Admin > [Products & Categories] > [Products] and click the All drop-down menu. You can select "All" or "Tagged with" to search for your products.
i. Search by All
When selecting the "All" search method, the system will compare the input keywords with the content in the fields such as Product Name, Stock Keeping Unit (SKU), and Barcode using either "phrase matching" or "prefix matching."
Let's use a product to illustrate the mechanism behind the search method:
Product Name: HOT2025 Latest Trendy Heartshaped Earrings
SKU: Shopline-12345
A. Search by English/ numeric keywords
- Example 1:
If you enter the English keyword "HOT," the system will treat it as a phrase. If the phrase contains other characters in between or if there are additional alphanumerical characters added before the phrase (hence forming a new phrase), it will NOT be searchable.
Therefore, you will be able to search for items like "HOT2025 Heart-bordered Beautiful Earrings," and "So-HOT Cool and Refreshing Summer Clothes." However, you will not be able to search for items like "Super HOT2025 Fabulous Hair Accessories), "SHOT Lightning Earrings" or "HOST Alphabet Necklace."
*Notes: If there are spaces or symbols separating the English/numeric characters, they will be considered separate phrases. For example:- "So-HOT Cool and Refreshing Summer Clothes" will be treated as "So / HOT / Cool / and / Refreshing / Summer / Clothes"
- "Super HOT2025 Fabulous Hair Accessories" will be treated as "Super / HOT2025 / Fabulous / Hair / Accessories".
- Example 2:
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Phrase matching
Enter either "Shopline" or "12345" and you can search for the SKU "Shopline-12345." This is because the SKU "Shopline-12345" has the English/numeric characters separated by the "-" symbol, and "Shopline" and "12345" are treated as separate independent phrases.
But if you break down the phrase and enter the keywords like "line" or "345" instead, you won't be able to get the desired search result "Shopline-12345."
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Prefix matching
If you enter the English keyword prefix "Sh" or "Shop," you will get the desired search result "Shopline-12345."
*Note: When performing prefix matching, the system requires the English characters to have consistent use of lower and upper case letters.
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Phrase matching
ii. Search by Tagged with
When selecting the "Tag with" search method, the system will perform an exact match between the input keyword and the content in the field. Here's an example:
- If you enter the English keyword "SHOPLINE," you will get the search results with a tag named "SHOPLINE." However, you won't have results like "SHOPLINEexample," "SHOPLINE-example," or "SHOPLINE example" because the latter three do not have an exact match with the keyword.
2. Notes
- To prevent excessive searches of the same keyword within a short period of time, which could impact system performance, a 1-minute system cache protection mechanism is in place to ensure the stability and efficiency of the system.
- Shopper App currently does not support the above-mentioned search mechanism.
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