Split Orders | Order Management

SHOPLINE's "order split" feature fulfills your demand for different shipments to ship more flexibly in one order.

 

This article will cover the following:

• Conditions to split the order
• How to split the order
• Basic rule and limitation of order split
• Rules of voiding uniform invoice receipt after splitting orders 
• Rules and limitations of split order content and product
• Order report adjustment
• Permission to split orders

 

1. Conditions to split the order 

Depending on the payment/ delivery method used in the order, whether the order is split or not, there are different conditions and restrictions:

If the order is paid via API-integrated payment service (such as SHOPLINE Payments, ECPAY, Taishin Bank credit card clearance, Stripe, PayPal, etc.), the order cannot be split when the payment status is "Unpaid."

If the order is paid via API-integrated payment service or non-API-integrated payment methods (such as customized gateway and 7-11 / FamilyMart / T-Cat cash-on-delivery), please refer to the guidelines below to decide whether the order can be split.

• When "non-integrated" delivery methods are selected for this order:

  • Order status has to be "Open or Confirmed."

  • Delivery status has to be "Unfulfilled, Collected, or Returned."

    
    

• When the delivery method "integrated 7-11/ FamilyMart" is selected for this order:

  • Order status has to be "Open or Confirmed."

  • Delivery status has to be "Non-executed, Shippable, Collected, Returned, Expired, or Failed."

    *7-11 International logistic service does not support order split.
    
    

• When the delivery method "integrated FamilyMart B2C frozen" is selected for this order:

  • Order status has to be "Open or Confirmed."

  • Delivery status has to be "Non-executed, Processing, Shippable, Returned, Expired, or Failed."

• When the delivery method "integrated Tcat" is selected for this order:

  • Order status has to be "Open or Confirmed."

  • Delivery status has to be "Non-executed, Pending, Processing, Shippable, Arrived, or Returned."

• If the delivery method "integrated HCT Logistics" is selected for this order:

  • For "pick-up only" orders:

    • Order status has to be "Open or Confirmed."

    • Delivery status has to be "Non-executed, Cancelled, or Arrived."

  • For "COD" orders:
    • Order status has to be "Open or Confirmed."
    • Delivery status has to be "Arrived."

Example:

• Order status "Processing" + Delivery status "Unfulfilled" = allowed to split order
• Order status "Completed" + Delivery status "Unfulfilled" = NOT allowed to split order

 

2. How to split the order

Step 1. Order management

In Admin, go to [Order Management] > [Orders] and select the order that you wish to split.

 

Step 2. Execute order splitting

Find the "Product Details" section and the Split button at the top right.

 

Then, enter the quantity of the items to be separated. Upon confirming the quantity is correct, click the Split button at the bottom right (On this split order page, you can also see the respective amounts for the parent and child orders after the split). 

 

Here's an example. After entering the number "1" in the "Split" column for the first item, the subtotal of the original order changes from NT$1,200 to NT$600, while the subtotal of the new order is NT$600 (regardless of the promotions available within this order).

Step 3. Confirm order splitting

Upon clicking Split, a prompt will pop up. Please pay close attention to the relevant notes in this window. Meanwhile, you can decide whether to send a split order notification email or a new order creation notification to your customers. 

 

Step 4. Order activities logs

After splitting the order, you can check the split records in the "Order activities logs" section for both parent (original) order and child (new) order.

Activity logs for the parent order:

 

Activity logs for the child order:

 

Meanwhile, customers can check parent and child orders on the "Orders" page via Member Center on the storefront.

 

After clicking on the details of the child order, the customer can also see the parent order number.

 

3. Basic rule and limitation of order split

1. An order can be split into several child orders, but a child order cannot be split again.
2. The order number of the child order will be the original order number + an alphabet starting with A. The order number of sequent child orders follows the same logic and ends with B, C, and so on. 
3. Please be reminded: If the original order is during the shipping process, upon splitting the order: 
   • • The parent order must execute shipment again and print a new shipping label to ensure the correct accounts receivable.
     • The child order should be an order yet to proceed to shipment. Please click "Execute Shipment" to print out the shipping label.

       (p.s. Integrated Tcat and FamilyMart frozen delivery initiate shipment re-execution only on cash-on-delivery orders)

4. After splitting the order, the initial payment status of the child order should be the same as that of the parent order. Both payment statuses are not linked so they can be updated independently. 
5. In case of splitting orders for the delivery method "FamilyMart frozen," please re-select the pick-up location for the child order before shipment.  

 

4. Rules of voiding uniform invoice receipt after splitting orders 

If your shop has integrated with the electronic uniform invoice via SHOPLINE, you can adjust the setting of the split uniform invoice in [Settings] > [Order Settings] in the Admin. 

 

The table below shows the conditions when this feature is activated/ deactivated:

	Split order invoice setting: Enabled	Split order invoice setting: Disabled
The invoice for the original order has NOT been created	After the order is split, invoices for the parent order and the child order will be created respectively.	An invoice for the original order will NOT be automatically created Invoices for the parent order and child order will NOT be automatically created but can be manually created.
The invoice for the original order has been created	The original invoice will be automatically voided Parent order: A new invoice will be immediately created Child order: A new invoice will NOT be immediately created. For child orders that meet requirements for automatic invoice creation, new invoices will be created in the next hour. If the feature is not enabled, or if the payment of the child order has expired for over 30 days, no new invoice will be created.  *Note: When you split orders, inter-period invoices will NOT be voided, and no new invoices will be created for the parent order and child order.	No new invoices will be created. When you split orders, no new invoices will be created for the parent order and child order.

*Note:

• If you use SHOPLINE's e-invoice, an invoice is considered inter-period at 24:00 seventh of the odd-numbered month of the next period and cannot be voided.
• If you use Cetustek e-invoice, an invoice being inter-period is subject to whether you have filed the said invoice on Cetustek. You cannot void the invoice when it's filed in.

 

5. Rules and limitations of split order content and product

1. The delivery fees and payment fees cannot be split or fixed.
2. The amounts of parent and child orders should be more than or equal to $0. If the selected delivery option is "integrated 7-11 COD/ FamilyMart COD," or "Integrated Tcat delivery," the order amount must be greater than or equal to 1.
3. Each parent order and child order should contain at least one product.
4. If the discount offer was applied to the original order, both parent and child orders could enjoy the same discount after splitting orders. Please refer to How to allocate discounts when splitting orders for more details.

 

6. Order report adjustment

Now we have launched the order split feature; there will be an adjustment to the order report, including 3 new columns:

1. Parent Order Number: The split child orders will show the parent order number
2. Payment from: It will show the parent order number if you are using the integrated SHOPLINE payment service. Others will follow their order numbers. 
3. Payment Amount: It will also show the parent order amount if you are using the integrated SHOPLINE payment service. Others will follow their order numbers. 

 

7. Permission to split orders 

All merchants with a main account can use this feature. Only the administrators who have permission to split orders can execute this function.

To set permission for other staff accounts, please go to [Settings] > [Permission & Security] in the Admin. Enter the editing page of staff permissions, then scroll down to "Order management" and check the box for "Order Split."