With the Multichannel Connect App (MCC App) , you can sync product, inventory, and order information across multiple sales platforms. It offers flexible integration for different stores, allowing you to manage your brand easily from one place.
⚠️ Before you start, please be reminded: To activate the MCC App, please contact support@shopline.com.
This article will cover the following:
1. How to install MCC App
Step 1
Go to SHOPLINE Admin > [Apps] > [Apps Store]. Click open the "Filter" dropdown menu and check "Merchandising" and "Store Management". Find "Multichannel Connect" and click to enter the feature page.
Step 2
Click Install Now. For detailed instructions on installing the app, please refer to: Apps Store.
Step 3
After installation, go to [Apps] > [My Apps] and click Open App next to "Multichannel Connect".
Step 4
If you have multiple stores, please select the store you want to authorize or log in to. After confirming the authorization information, click Install & Authorize to complete the process.
2. How to connect Shopee stores
Step 1
If you have not yet authorized any stores, click Authorize Store on any page or go to [Settings] > [Store Management] and click Add Store in the upper right corner.
Step 2
Select "Shopee" channel and click Authorize.
Step 3
Before authorizing the store, please check whether your store meets the requirements below and click Next.
- Only TW sites are supported for authorization.
- Only local stores are supported for authorization.
- Only Shopee store account is supported for authorization.
- We suggest using the same IP address and computer you normally use to access the Shopee account for the authorization.
Step 4
Enter the store name and click Authorize. You will be redirected to the Shopee website.
*Note: This field is only for internal use and will not change the name of your Shopee store. The character limit is 100.
Step 5
Log in to your Shopee account and enter the SMS verification code.
*Note: Please log in directly. Authorization will fail if you select "Switch to Main account".
Step 6
Confirm your Shopee store and authorization information. Click Confirm Authorization.
Step 7
Set the authorization period, which can range from 7 to 365 days. Click Confirm Authorization.
*Note: It is recommended to select the maximum authorization period to avoid frequent re-authorizations due to store expiration.
Step 8
After the authorization is successful, the system may take 3 to 15 minutes to sync products and orders. You can check the sync progress in the "Task Center" at the top right.
*Notes:
- Deleted products will not be synced.
- Only orders within 15 days of successful authorization will be synced.
3. How to manage all channel stores
Step 1
Go to MCC App > [Settings] > [Store Management].
Step 2
The system will display the names, authorization times, and expiration dates of all authorized Shopee stores. You can perform the following actions:
i. Visit store
Click on thebutton next to the store name to enter the Shopee store.
ii. Modify name
The character limit is 100.
iii. Re-authorize
Based on your selected authorization period, you will need to reauthorize once it expires.
iv. Delete
Delete the store.
*Note: The store data cannot be restored after deleting the store. Please be careful.
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