Apps Store

The Apps Store will display a selection of features that SHOPLINE has picked just for you. In there, you will be able to view the application summary, installation and directly contact our Online Merchant Success Team for related inquiries.

*Note: SHOPLINE will release new features from time to time, please make sure to check in for the latest updates.

This article will cover the following: 

• Apps Store 
  • Free features
  • Paid features
  • [Coming Soon] Free trial period

  • Features that require further assistance

• My Apps
  • My App list
  • Re-authorize app

 

1. Apps Store

Proceed to SHOPLINE Admin > [Apps] > [Apps Store], there you will see the selection of application features that SHOPLINE has picked for you.

 

A. Free features

If it is a free feature, you will see a "Free" mark at the bottom.

 

Click the application to view feature developer, category, and an "About" summary.

 

Feature Installation

Step 1: If you want to install this feature, please click Install Now on the top right corner. 

 

Step 2: Once you have clicked Install Now, the content that requires your permission for this app will be listed. After you have confirmed all information, please read and check the Privacy Policy and Terms of Service and click Install & authorize.

 

Step 3: Once the system has finished processing, you will be redirected to the application page. Click Open App to use the feature you just installed.

 

B. Paid features

If the application is a paid feature, you will find the price at the bottom. 

 

Click the application to view the feature developer, category, and an "About" summary.

 

Feature Installation

Step 1: Go through the same steps as listed in Free Features. Once you are done, you will be redirected back to the application page. Click Pay Now to continue.

 

Step 2: The checkout page will display the purchase information, including Feature name, Payment method, Invoice Information, Start Date, End Date, and Total amount. After confirming all information, please read and check the privacy terms and service specifications and click Checkout.

 

You can also go to [Hello, OOO] > [My subscription & Billing]. Find the unpaid app and click Pay Now to check out.

 

Step 3: After the payment process, there will be a pop-up notification that shows "Purchase current subscription successful!".



The page will also display your Order Details, Payment, Invoice Information, and Item Details. Please click Open APP in the "Item Details" section to start using the app.

 

C. [Coming Soon] Free trial period

During the free trial subscription, new merchants can enjoy free access to a range of apps for 14 days.

If it is a feature for free trial, you will see a "Free trial" mark at the bottom of the app.

 

Click the application to view the feature developer, category, and an "About" summary. Click Free trial to start the installation.

 

Feature Installation

Step 1: Go through the same steps as listed in Free Features. The content that requires your permission for this app will be listed. Please read and check the Privacy Policy and Terms of Service and click Install.

Step 2: Once the system has finished processing, you will be redirected to the application page with a yellow reminder showing the expiration date of the app. Click Open App to use the feature you just installed. 

Notes for the free trial:

• Each free trial period starts when you install the app. For example, you start the free trial subscription on 1 August and install a free trial app ZapBook and ZapChat on 3 August and 5 August respectively. ZapBook and ZapChat will expire on 17 August and 19 August respectively.
• The apps will be uninstalled automatically when the free trial expires, and you will lose your configured app settings. Therefore, please be advised not to use the free trial apps for your actual store operation. If you wish to employ the apps for your store, you can uninstall them and purchase them after your free trial expires.
• Once you have upgraded from a free trial subscription to a paid subscription, you can uninstall the free-trial version and repurchase it in the App Store. Please contact the Online Merchant Success Team if you need any assistance.

 

D. Features that require the support of our Online Merchant Success Team to install

If the feature requires the support of the Online Merchant Success Team to install, you will see a text stating "Contact now".

 

Click the application to view the feature developer, category, and an "About" summary.

 

Feature Installation

Step 1: If you want to install this feature, click the Contact us button on the top right.

 

Step 2: Once you click "Contact us", a contact window will pop up. You can directly inquire about feature installation through this window.

 

2. My Apps

A. My App list

Go to [Apps] > [My Apps], where you will see a list of all the applications you have installed. 

 

Click on the drop-down menu to the right of each row to Open App, View on App Store, Unsubscribe or Uninstall.

*Notes: 

• Unsubscribe: The app will automatically uninstall at the beginning of the next subscription cycle and all related app data may be removed.
• Uninstall: The app will automatically uninstall and related app data may be removed.
• During the free trial app subscription period, an expiration date will appear next to your free trial app.
• In the drop-down menu of the free-trial app, you will only find the "Uninstalled" and "View on App Store" buttons. During the free-trial subscription period, you can reinstall the app. After your free trial subscription has ended and changed into a paid subscription, the store will remove the app, and you will be able to purchase a paid subscription after uninstalling the free trial app.

 

B. Re-authorize app

As SHOPLINE updates and optimizes its apps on a timely basis, some apps might request merchants’ re-authorization to function normally. 

Step 1

Go to [Apps] > [My Apps]. You will see notifications banners above the apps list if any app needs re-authorization.

*Note: You can close the notification banner by clicking the X button, and it will not appear anymore.

 

Scroll down and find the app that needs re-authorization. You can see the button on the right side change to "Re-authorize". Click Re-authorize to continue. 

Step 2

You will be redirected to the re-authorization page. Tick the checkbox to agree to the privacy terms and terms of service for this app and SHOPLINE, and click Reauthorize.

You will be redirected to the app detail page. A "Reauthorized successfully" notification will appear at the top right. Now you can continue to use the app normally.