When the customer clicks the shopping cart link received from the social channel and successfully creates an order, the system will automatically bind the social channel user and the online store customer account.
In this article, you'll find:
- Social channels that support this feature
- How do customers get the shopping cart link
- Bind the customer's social account with their online store account
- Notes
1. Social channels that support this feature
- Facebook Group
- LINE
2. How do customers get the shopping cart link
A. Livestream
- Customers can obtain a cart link by adding products to their shopping cart by commenting with the keywords.
- You can also send a cart link to customers by editing the customer's cart in the livestream backstage.
B. Social Post Selling
- Customers can get a cart link by adding products to their shopping cart by commenting with the keywords.
- You can also send a cart link to customers by editing the customer's cart on the Social Post Selling Message Management page.
C. Message Center
- You can send a cart link to customers by editing the customer's cart in the Message Center.
3. Bind customer's social account with their online store account
After the customer clicks the shopping cart link and places an order, the system will automatically bind the social channel user with their customer account of the online store.
4. Notes
- The system binds the account regardless if the customer is an online store member.
- If the social channel user has previously bound to other online store customer accounts, the system will automatically update the bound account based on the customer information of the order.
- The system will stop the binding if the online store customer has been blacklisted.
- An online store customer can bind to up to 80 social channel user accounts.
- A social channel user can only bind one online store customer account.
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