If certain customers frequently fail to pick up or pay for orders or miss delivery calls, resulting in returned items, you can use the "Blacklist" feature to restrict their actions. Blacklisted customers cannot log in to their member accounts or use the Cash on Delivery (COD) option. Additionally, any new orders placed using the same email address or phone number will also be blocked.
In this article, you'll find:
- Add customers to the blacklist
- Remove customers from the blacklist
- Search blacklisted customers
- Notes
1. Add customers to the blacklist
Step 1
In the SHOPLINE Admin, go to [Customer Management] > [Customers]. Click the View button next to the customer you want to blacklist.
Step 2
In the "Customer Details" section, click Block.
Step 3
Select the scope of the blacklist restriction, then click OK.
Step 4
Under the "Blacklisted" section, you can see whether the customer is blacklisted and the status of the blacklist scope.
Step 5
Once added to the blacklist, customers will be unable to log in to their store member account using their email or mobile number, and the system will display the message below.
2. Remove customers from the blacklist
Step 1
Go to [Customer Management] > [Customers] and click the View button next to the customer's name. Click Blacklist settings.
Step 2
In the pop-up window, click Unblock.
Step 3
Confirm if you want to remove the customer from the blacklist, then click OK.
3. Search blacklisted customers
To view the list of blacklisted customers, merchants can go to the Customer / User List and expand the "Add Filters" menu. Click the "Select a Filter" drop-down menu to select the scope of the blacklist restriction.
4. Notes
- Currently, in addition to manually blacklisting customers, if a customer has clicked Place Order 100 times in a day, the system will automatically add them to the blacklist when they click Place Order again.
- Blacklisted customers will not receive Birthday Credits.
Comments