By inviting your customer to sign up, you can offer member discounts and member point campaigns, thus increasing the return visitor rate of your store. The checkout process for guest customers and member customers is slightly different. In the following article, you will find the two checkout processes respectively:
- Sign up and checkout as a guest customer
- Sign in and checkout as a member
- SHOPLINE Payments support members to bind credit cards in the online store
- Notes
1. Sign up and checkout as a guest customer
i. Shopping cart page
If the customer has not registered as a member, they will first see the member login field (in the red box) on the shopping cart page. If your store wishes to use the sign-up/ sign-in feature via Facebook or LINE, please refer to the two articles for instructions: Facebook Account Quick Registration / Member Login and LINE Login & Sign-up.
ii. Fill in customer info
Customers who have not yet registered as members must fill in complete customer information, delivery detail, and payment detail.
There are three checkboxes at the bottom of the checkout page. The customer has to check the first and second tick boxes to proceed to the next step.
- "I agree to the shop's Terms of Use and Privacy Policy"
- "Create an account with _____(store name)"
- "I accept to receive shop updates, promotions and other marketing information from ____(store name)"
iii. Set up member password
If the customer checks "Create an account with _____(store name)," a notification email will be sent after checkout. Please click SET MY PASSWORD to create a password.
*Note: The system defaults to using the customer's ordering email as the login email.After clicking on the link, the customer needs to create a new password and confirm the new password. Click the Change my password to join the membership.
2. Sign in and checkout as a member
i. Sign in online store member
Member customers can first click the Log in button on the shopping cart checkout page.
The page will then lead to the login page. Customers then enter their email/ mobile number and password or log in with their LINE or Facebook account.
ii. Save the member's contact number
After signing in, customers will be redirected to the checkout page. Customers can check the box "Save this number for future checkouts" to speed up the checkout process.
iii. Save the address and set it as the default
Customers can check both "Save this new address into my address book" and "Set as default address" for future checkouts.
If the default address is selected, the customer can save time from re-filling in the information during future purchases. Customers can also add another address for future use.
iv. Payment detail
The payment detail varies according to the payment method selected by the customer on the "Shopping Cart Page." For example, if the customer selects the SHOPLINE Payments credit card installment, you need to select the number of installments and fill in the credit card number, cardholder's name, and other information.
3. SHOPLINE Payments support members to bind credit cards in the online store
SHOPLINE Payments will soon support members to bind credit cards in the online store to speed up the checkout process and increase the checkout conversion rate. With the SHOPLINE Payment credit card option, logged-in members who pay in full can save their credit card information.
Fill in the credit card information and check the box "Agree to remember credit card information and Credit Card Transaction Agreement" to checkout with a credit card quickly next time.
Subscription Products support SHOPLINE Payments Credit Card pay in full option
If your store has purchased the "Product Subscription Module" and has applied for the "SHOPLINE Payments" payment method, you can support customers to pay through SHOPLINE Payments when making regular purchases, and you can also bind credit cards for quick payment.
Customers can go to the [Profile] > [Credits Cards] page to add or delete their credit card information.
When a customer adds a credit card successfully.
When a customer deletes the credit card from the member account.
If your store has the "Subscription supports SHOPLINE Payments credit cards pay in full" option, then the following screen will appear.
*Note:
- If the subscription payment fails, the customer will receive a subscription payment failure email notice, and the customer will need to click the email link to enter the order page and log in as a member to make another payment.
4. Notes
- This feature is currently only available for merchants in Taiwan and Hong Kong.
- A maximum of 5 credit cards can be bound.
- Currently, only the SHOPLINE Payments credit cards pay in full option is supported to bind credit cards. If the customer selects credit card installments, the system will not show the box to "Agree to remember the credit card information."
- To protect customer information security, the system does not support binding credit cards when checking out as a guest. The "Agree to remember the credit card information" box will not appear if the customer does not log in.
- Please delete the card and re-bind a new credit card if the card expired.
- Express Cart currently does not support binding credit cards.
Read more
- Mobile Number Sign Up and Login
- Email Verification for Sign Up
- Facebook Account Quick Registration / Member Login
- LINE Login & Sign-up
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