For merchants that are transferring between platforms, this feature allows you to move existing customer reviews to a new store. Merchants have the option to manually create reviews, as well as import reviews in bulk.
For more information regarding product reviews, please refer to Product Reviews
1. Activate feature
In the SHOPLINE Admin, go to [Apps] > [App Store] and install the "Manually-created and imported reviews" application.
*Note: Merchants using the E-commerce system already have this feature enabled and don't need to install it.
2. Create reviews
Step 1
In the SHOPLINE Admin, go to [Products & Categories] > [Product Reviews]. You will see the list of previous reviews, including customer comments, comment images, comment time, and the order number. Then click on the Create review button at the top-right corner.
Step 2
On the "Create Review" page, you will see the list of all the products and basic information. You can use the filter at the left to choose the product you would like to add comments to. Then click on the triangle button and select Manually create review.
Step 3
Write the review.
- Name: Required field.
- Rating: Required field. The rating is defaulted to 5 stars and can be modified.
- Review content: Required field. Review content does not support displaying emojis and is limited to 2000 words.
- Date: Required field. Merchants have to select the date of the reivew and only date in the past can be selected.
- Upload image: Optional field. Merchants can upload 9 images at most.
After entering the content, click Save to save the changes.
*Note: After adding a review, it may take 30 to 60 minutes for the review to appear on the product details page.
3. Import reviews in bulk action
Merchants can import multiple reviews for a single product.
Step 1
In the SHOPLINE Admin, go to [Products & Categories] > [Product Reviews] and click Create Review. Then click Download template for bulk importing reviews.
Step 2
Open the file, and fill in the information as instructed.
- Name: Required field.
- Rating: Required field. Enter an integer from 1 to 5. Numbers will be rounded up if it is not an integer. Invalid content will be changed to 5 by default.
- Review content: Required field. Review content does not support displaying emojis and is limited to 600 words.
- Review time: Required field. Format: YYYY/MM/DD
- Review image URL: Optional field. You can upload 9 images at most. Each URL has to be separated by a line break (by clicking Alt+Enter)
You don't have to delete the example row after finishing the content. Save it and upload it later in the next step.
Step 3
On the "Create Review" page, you will see the list of all the products and basic information. You can use the filter at the left to choose the product you would like to add comments to. Then click on Bulk import reviews, upload the file you have edited just now.
*Notes:
- Only the format xls. and xlsx. are supported.
- Each file can contain up to 5,000 reviews.
- The file size had to be less than 3MB.
Step 4
Merchants can click Process of bulk import or go to [Report & Analytics] > [Bulk Action Process] to check the bulk action progress.
If the import is failed, download the failure report to view the reason for error.
*Notes:
- The system is updated every minute. If the progress bar shows that the review is still uploading, but the review has already been successfully uploaded, this is normal. Please confirm that the review is visible on the product page.
- After adding a review, it may take 30 to 60 minutes for the review to appear on the product detail page.
4. Manage reviews
Go to the "Create Review" page, merchants can see the column "No. of manually created reviews" that shows the amount of manually added reviews from you. Click on Product Review Management on the right to re-edit the reviews (both from manually-created and bulk imported).
*Note: After creating a review, the update will take 30 to 60 minutes. Please check the latest number of manually-created reviews later.
Select the reviews you want to publish/ unpublish/ delete, then click Edit to start editing.
*Note: After adding a review, it may take 30 to 60 minutes for the review to appear on the product detail page.
Comments