Two-factor authentication (2FA) helps to enforce information security in your admin. Once it's enabled, the system will send a verification code to the account owner via email during the login process. The account owner must input the correct email address, password, and verification code within a limited time.
In this article, you'll find:
- Enable two-factor authentication (only accessible to store owner)
- Authenticator verification
- Email verification
- Notes
1. Enable two-factor authentication (only accessible to store owner)
Step 1
In the SHOPLINE Admin, go to [Settings] > [Permission & Security]. Click on the tab "Security Setting".
*Note: Only the store owner can view, edit, and configure the settings.
Step 2
Find the "Login Management" section, and switch on the toggle for "Enable two-factor authentication for login", then click Update.
*Notes:
- A notice window will pop up. Please click OK after reading the notice.
- Once the 2FA is enabled, the system will gray out the settings, and you will not be able to disable it.
- Once the feature is enabled, all staff members, including the store owner, will be logged out of the online store admin in 15 minutes and will need to complete 2FA on their next login.
-
Using the following systems will not log you out:
- POS (must be iOS v1.59.0 or Android v1.31.0 or later versions )
- Admin app
- Smart OMO app
Step 3
Select "Authenticator", scroll to the bottom of the page, and click Update to save the changes.
2. Authenticator verification
*Note: To use this verification method, please set your mobile device's time and time zone to automatic.
Step 1
On your mobile phone, open App Store or Google Play, search for and install an authenticator. Once installed, click Already installed, next step.
Step 2
Go to the authenticator app. Select "Scan a QR code" or "Enter a setup key" to obtain the authentication code. Then, click Next step: Enter code.
Scan a QR code/ Enter a setup key
In the authenticator app, click the "+" button in the bottom right corner. Select Scan a QR code or Enter a setup key.
| QR Code | Setup key |
Step 3
Enter the 6-digit verification code from the authenticator, and click CONFIRM BINDING.
*Note: A timer icon will be displayed next to the verification code to indicate the remaining time. Once the time is up, there will be a new verification code automatically.
3. Email verification
Go to the email inbox you have registered with. Find the email that includes the 6-digit verification code. Enter the code and click SUBMIT.
Verification code email
The verification code expires in 5 minutes. If the code expires, please click RESEND on the login page.
4. Notes
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If you manage multiple stores, the system will use the highest-security verification method for your login authentication.
Security levels from highest to lowest: Authenticator verification > Email verification > No verification.Example
A is a staff member for the following stores. The system determines the highest security level and selects it as A's login verification method. Therefore, A's login verification method is "Authenticator verification".
Store Login verification method Flower shop Email verification Bookstore Authenticator verification Shoe store Email verification Clothing store No verification -
If a staff member has enabled an authenticator and needs to regenerate the QR code, please contact the Store Owner. If the Store Owner needs to regenerate the QR code, please contact our Online Merchant Success Team.
Regenerate QR code for staff member
1. Store owner goes to Admin > [Settings] > [Permission & Security] > Edit.
2. Find the "Enabled Authenticator" field.
3. Click Regenerate QR code.
- If you have any questions related to 2FA settings, please click the blue chatbox
at the bottom right corner to contact our Online Merchant Success Team.
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