You can adjust the general settings for the SHOPLINE Post Sales feature and apply them when creating new post sales campaigns to save time and effort.
In this article, you'll find the guide to
1. Modify general settings
In the SHOPLINE Admin, go to [Social Commerce] > [Post Sales], and click Settings on the right of the "General Settings" section.
You can modify the settings for orders, comments and messages, and schedules on the general settings page.
1. Order Settings
A. Keywords Orders Setting
You can select one out of the three order rules.
- Comments containing keywords or keywords + quantity (e.g. I want A1 / Hello A1+1 / A1 / A1+1)
- Comments containing keywords + quantity. Entering keywords only is not valid. (e.g. I want A1+1, A1+1)
- Comments only consist of keywords or keywords + quantity. No other text is allowed. (e.g. A1, A1+1)
B. Reserved Inventory
Switch on the toggle for "Lock inventory is enabled by default" to set the time for reserving inventory for customers. Click the drop-down menu below to select the default lock inventory time.
You can select to
- Custom time for each sales event (i.e. you can set it after creating a post sales event)
- Default 7 days
- Default 14 days
Despite setting the default lock inventory time, you can modify the time after creating each post sales campaign.
2. Comments and Messages Settings
A. Reply by private message
Switch on the "Enable reply by private message" toggle to send shopping cart links through private messages. You can edit the message content and add dynamic text in the text box, insert preview the message on the right.
- Not interacted within a certain time
If a customer hasn't interacted with your page within a certain period of time, you are required to sent a re-engagement message first. You will be allowed to send the checkout message after the customer clicks the "continue" button in the message. You can customize th message and the "continue" button in the "Re-engagement Message" box.
*Note: Re-engagement message currently cannot be previewed on the right.
Once you scroll down, you can edit the checkout message and the checkout button in the "Message sent after clicking continue" box.
- Interacted within a certain time
If a customer has interacted with your page within a certain period of time, you can send the checkout message directly. You can edit the text of the message in the "Add to Cart Message" box.
B. Reply by comment
Switch on the "Enable reply by comment" toggle to enable replying to comments under the post. You can edit the message content, add dynamic text in the text box, and preview the message on the right.
3. Schedule
You can set the time for starting and ending post sales to:
- Never expire
- Default 7 days
- Default 14 days
- Default 30 days
Despite setting the default schedule time, you can modify the schedule after creating each post sales campaign.
2. Update settings
After updating the settings, don't forget to click Update at the bottom right.
A notification will pop up a notification if the settings are updated successfully. The settings will be applied to the post sales campaigns created afterward.
*Note: The modified general settings will only be applied to newly created post sales campaigns. Existing post sales will not be affected.
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