SHOPLINE offers a "Custom Message" feature for merchants to edit system default notifications. Merchants will be able to add relevant information, images and links to Email/SMS notifications. You may reference this article to copy and paste variables for when you are editing Customer Return Order Request Notifications and Returned Order Status Update Notifications.
| Variables | Description |
| {{return_order.return_order_number}} | Return order number |
| {{return_order.status_label}} | Return order status |
| {{return_order.order_payment.status_label}} | Return payment status |
| {{return_order.order_delivery.status_label}} | Return order delivery status |
| {{return_order.order_payment.name}} |
Refund method |
| {{return_order.order_delivery.name}} | Return method |
| {{shop.name}} | Shop name |
| {{notification.url}} | Return Order URL |
| {{return_order.created_at}} | Return order date of creation |
| {{return_order.return_order_number}} | Return order number |
| {{shop.email}} | Shop email |
| {{return_order.customer_name}} | Customer name |
| {{return_order.customer_email}} | Customer email |
| {{return_order.customer_phone | mask: phone}} | Customer phone number |
| {{return_order.line_items}} | Return items |
| {{line_item.image_url}} | Item image |
| {{line_item.title}} | Item title |
| {{line_item.type}} | Item type |
| {{line_item.variation_names}} {{name}} for loop |
Item variations |
| {{line_item.child_products}} | Child product |
| {{child_product.title}} | Child product title |
| {{child_product.variation_names}} | Child product variation |
| {{line_item.quantity}} | Item quantity |
| {{line_item.item_points}} | Points required to exchange item |
| {{line_item.price}} | Item price |
| {{line_item.preorder_note}} | Preorder item note |
| {{line_item.catcher_delivery_status}} | Supplier delivery status |
| {{line_item.total_points}} | Total points (quantity*point) |
| {{line_item.total_price}} | Total amount (quantity*price) |
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