The Apps Store will display a selection of apps that SHOPLINE has picked just for you. You can view the application summary, installation and directly contact our Online Merchant Success Team for related inquiries.
*Note: SHOPLINE will occasionally release new apps. Please make sure to check in for the latest updates.
This article will cover the following:
1. Apps Store
Proceed to SHOPLINE Admin > [Apps] > [Apps Store], there you will see the selection of apps that SHOPLINE has picked for you.
A. Free apps
If it is a free app, you will see a "Free" mark at the bottom.
Click the application to view the feature developer, category, and an "About" summary. Please follow the steps below to install the app.
Step 1
If you want to install this app, please click Install Now on the top right corner.
Step 2
Once you have clicked Install Now, the content that requires your permission for this app will be listed. After you have confirmed all information, please read and check the Privacy Policy and Terms of Service and click Install & authorize.
Step 3
Once the system has finished processing, you will be redirected to the application page. Click Open App to use the app you just installed.
B. Paid apps
If it is a paid app, you will find the price at the bottom.
Click the application to view the feature developer, category, and an "About" summary. Please follow the steps below to install the app.
Step 1
Go through the same steps as listed in Free apps. Once you are done, you will be redirected back to the application page. Click Pay Now to continue.
Step 2
Available plans for this app will be displayed at the bottom of the page. Once confirmed, click Subscribe Now.
Step 3
The checkout page will display the purchase information, including Feature name, Payment method, Invoice Information, Start Date, End Date, and Total amount. After confirming all information, please read and check the privacy terms and service specifications and click Checkout.
*Notes: If an app is purchased without a full subscription cycle, the system will calculate fees on a prorated basis as follows:
- Annual Plan: Annual fee ÷ 365 × subscription period.
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Monthly Plan: Monthly fee ÷ 30 × subscription period.
- Example of subscription period: If the subscription starts on December 11 and ends on December 31, the period is 20 days.
- One-time charges, such as app activation fees, are not subject to prorated calculations.
You can also go to [Hello, OOO] > [My subscription & Billing]. Find the unpaid app and click Pay Now to check out.
[Coming Soon] Step 3
The checkout page will display the purchase information, including Feature name, Payment method, Invoice Information, Start Date, End Date, and Total amount.
After confirming all information and entering your payment details, please read and check the privacy terms and service specifications and click Checkout.
*Notes:
- For monthly plans, the billing cycle is fixed on the 1st of every month. For annual plans, the billing cycle is fixed on January 1 each year. A new invoice will be automatically generated at the start of each billing cycle.
- If you purchase an app or cancel your subscription before completing a full billing cycle, the fee will be prorated based on the number of valid days of the plan. The calculation is as follows:
- Monthly Plan: (Monthly plan amount ÷ Actual calendar days of the current month) × Valid days of the plan
- Annually Plan: (Annual plan amount ÷ Actual calendar days of the current year) × Valid days of the plan
- Valid days are calculated based on hours. Any partial hour will be rounded up to one full hour. For example, if the billing period is from 15 Apr 2026 23:11 to 11 May 2026 00:00, the total valid time is 361 hours ÷ 24 = 15.0417 days.
- One-time charges, such as app activation fees, are not subject to prorated calculations.
You can also go to [Hello, OOO] > [My subscription & Billing]. Find the unpaid app and click Pay Now to check out.
Step 4
After the payment process, there will be a pop-up notification that shows "Purchase current subscription successful!".
The page will also display your Order Details, Payment, Invoice Information, and Item Details. Please click the button in the "Item Details" section to open the app.
C. Free trial period
During the free trial subscription, new merchants can enjoy free access to a range of apps for 14 days. If it is a app for free trial, you will see a "Free trial" mark at the bottom of the app.
Click the application to view the feature developer, category, and an "About" summary. Click Free trial to start the installation.
Go through the same steps as listed in Free apps. Once the system has finished processing, you will be redirected to the application page with a yellow reminder showing the expiration date of the app. Click Open App to use the app you just installed.
*Notes:
- Each free trial period starts when you install the app. For example, if you install a free trial app ZapChat on 5 August, ZapChat will expire on 19 August.
- The apps will be uninstalled automatically when the free trial expires, and you will lose your configured app settings. Therefore, please be advised not to use the free trial apps for your actual store operation. If you wish to employ the apps for your store, you can uninstall them and purchase them after your free trial expires.
- Once you have upgraded from a free trial subscription to a paid subscription, you can uninstall the free-trial version and repurchase it in the App Store. Please contact the Online Merchant Success Team if you need any assistance.
D. Apps that require the support of our Online Merchant Success Team to install
If the app requires the support of the Online Merchant Success Team to install, you will see a text stating "Contact us".
Click the application to view the feature developer, category, and an "About" summary. Please follow the steps below to install the app.
Step 1
If you want to install this app, click the Contact us button on the top right.
Step 2
Once you click "Contact us", a contact window will pop up. You can directly inquire about app installation through this window.
2. My Apps
A. View the app list
Go to [Apps] > [My Apps]. Click the "Installed" or "To install & Uninstalled" tab to view the corresponding apps.
B. Search app
Click All Apps in the top-right corner to filter by:
- All Apps
- Pending Apps (unauthorized or incomplete app setup)
- Trial Apps
- Unsubscribed Apps
- Subscribed Apps
*Note: The "To install & Uninstalled" tab only supports filtering by "All Apps" and "Subscribed Apps".
Click Sort to arrange apps in ascending or descending order by installation date or name.
C. Related actions
Click on the drop-down menu to the right of each row to perform the following actions:
| Button Name | Action |
| Open App | Go to the app usage page. For details, please refer to each app’s FAQ. |
| View App Info | Go to the app introduction page to view the developer, category, and related information. |
| App Settings | Enable or disable the Webhook or app script. |
| Unsubscribe | Automatically uninstall the app at the beginning of the next subscription cycle and all related app data may be removed. |
| Uninstall | Immediately uninstall and related app data may be removed. |
| Set up now | Go to the app settings page to complete the required setup. |
| Pay Now | Go to the app payment page to complete the payment. |
| Subscribe Now | Go to the app subscription page to complete the subscription. |
| Resume Subscription | Resume the subscription. The app fee will be included in the next subscription cycle. |
| Re-authorize | Complete the authorization process to continue using the updated app. |
| Reinstall | Install a previously removed app. |
*Notes:
- During the free trial app subscription period, an expiration date will appear next to your free trial app.
- When an app feature has been unpublished, a notification tag will appear. If the subscription is still active, you can continue using the app until the subscription expires. If the subscription has ended, the feature will no longer be available.
- In the drop-down menu of the free-trial app, you will only find the "Uninstalled" and "View on App Store" buttons. During the free-trial subscription period, you can reinstall the app. After your free trial subscription has ended and changed into a paid subscription, the store will remove the app, and you will be able to purchase a paid subscription after uninstalling the free trial app.
D. Re-authorize app
As SHOPLINE updates and optimizes its apps on a timely basis, some apps might request merchants’ re-authorization to function normally.
Step 1
Go to [Apps] > [My Apps]. You will see notification banners above the apps list if any app needs re-authorization.
*Note: You can close the notification banner by clicking the X button, and it will not appear anymore.
Scroll down and find the app that needs re-authorization. You can see the button on the right side change to "Re-authorize". Click Re-authorize to continue.
Step 2
You will be redirected to the re-authorization page. Tick the checkbox to agree to the privacy terms and terms of service for this app and SHOPLINE, and click Reauthorize.
You will be redirected to the app detail page. A "Reauthorized successfully" notification will appear at the top right. Now you can continue to use the app normally.
E. Enable the app script
Step 1
Find the app you want to configure, then click App Settings or Set up now on the right.
Step 2
Toggle the switch on the right to enable the app script. Once activated, the script will render on your storefront to ensure the app functions properly. You can deactivate the script at any time.
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