The most concern when customer checkout is the options of shipping and payment. In "Orders", you can understand shop's Total Orders and Sales, as well as observe the other three dimensions, such as "Payment Method", "Delivery Method" and "CVS Analysis". By understanding payment and delivery method distribution, you can get important information about customer pickup status after products arriving at the convenience store.
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Orders
Base on the below analysis, you can know the Gross Orders, Total Cancelled Orders and Total Orders, which is a good reference on KPI and sales growth.
Omni-Channel
Online Store and Retail Store
| Index | Index Description |
| Average Orders per Day | Total Orders ÷ Days of the selected time range |
| Total Orders | Total orders created (Excluding canceled orders)* |
| Gross Orders | Total gross orders created (Including canceled orders) |
| Total Cancelled Orders | Number of orders of which order status is canceled |
*If there is any change of orders (e.g. canceled orders, order split, or order edit action), the order amount difference will be counted on the date of taking action.
Sales
In the below chart, you can know the data of Gross Merchandise Value, which is a good reference for KPI and sales growth.
Omni-Channel
Online Store and Retail Store
| Index | Index Description |
| Average Order Value | Total Sales ÷ Total Orders |
|
Total Sales |
The sales amount from Total Orders, which includes product revenue/discount amount/delivery fee etc; is the amount customer ultimately pays |
|
Gross Merchandise Value |
The total value of created orders, the canceled order value will not affect GMV |
|
Total Cancelled Value |
The total value of canceled orders |
*If there is any change of orders (e.g. canceled orders, order split, or order edit action), the order amount difference will be counted on the date of taking action.
Payment and Delivery Method Distribution
You can view the chart of Payment and Delivery Methods Distribution, as well as the promotion campaigns, free shipping promotion for comparison.
Omni-Channel
Online Store and Retail Store
| 指標 | 指標說明 |
| Payment Method Distribution | The number and percentage of each payment methods in the selected time period |
| Delivery Method Distribution | The number and percentage of each delivery methods in the selected time period |
CVS COD Order Analysis (Taiwan merchants only)
Orders checkout in the days of the selected time range, and the order delivery method is CVS cash on delivery.
* This feature is only supported in TW currency shops and using SHOPLINE integrated CVS delivery options.
| Index | Index Description |
| Average Pickup Days | Total order picked up days ÷ Number of picked up orders |
| Picked up Orders | Number of orders were picked up in the selected time period |
| Non Picked up Orders | Number of orders that weren't picked up in the selected time period |
| Non Picked up Rate | Non Picked up Orders ÷ (Non Picked up Orders + Picked up Orders) |
Note : CVS Analysis calculation condition based on the orders which payment method are 'Cash on Delivery'.
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