Orders: Order Overview|Shoplytics

SHOPLINE_Premium-Plan.jpgThe most concern when customer checkout is the options of shipping and payment. In "Orders", you can understand shop's Total Orders and Sales, as well as observe the other three dimensions, such as "Payment Method", "Delivery Method" and "CVS Analysis". By understanding payment and delivery method distribution, you can get the important information of customer pickup status after products arriving at the convenience store.

*Please use PC / tablet to access Shoplytics. Currently, mobile device browsing is not supported.

 

 

Orders

Base on below analysis, you can know the Gross OrdersTotal Cancelled Orders and Total Orders, which is a good reference on KPI and sales growth.

Omni-Channel

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Online Store and Retail Store

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Index Index Description
Average Orders per Day Total Orders ÷ Days of the selected time range
Total Orders Total orders created (Excluding canceled orders)*
Gross Orders Total gross orders created (Including canceled orders)
Total Cancelled Orders Number of orders of which order status is canceled

*If there is any change of orders (e.g. canceled orders, order split, or order edit action), the order amount difference will be counted on the date of taking action.

 

 

Sales

In the below chart, you can know the data of Gross Merchandise Value, which is a good reference on KPI and sales growth.

Omni-Channel

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Online Store and Retail Store

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Index Index Description
Average Order Value  Total Sales ÷ Total Orders 

Total Sales

The sales amount from Total Orders, which includes product revenue/discount amount/delivery fee etc; is the amount customer ultimately pays

Gross Merchandise Value

The total value of created orders, the canceled order value will not affect GMV

Total Cancelled Value

The total value of canceled orders

*If there is any change of orders (e.g. canceled orders, order split, or order edit action), the order amount difference will be counted on the date of taking action. 

 

 

Payment and Delivery Method Distribution 

You can view the chart of  Payment and Delivery Methods Distribution, as well as the promotion campaigns, free shipping promotion for comparison.

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Online Store and Retail Store

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指標 指標說明
Payment Method Distribution The number and percentage of each payment methods in the selected time period
Delivery Method Distribution The number and percentage of each delivery methods in the selected time period

 

 

CVS COD Order Analysis (Taiwan merchants only)

Orders checkout in the days of the selected time range, and the order delivery method is CVS cash on delivery.

* This feature is only supported in TW currency shop and using SHOPLINE integrated CVS delivery options.EN-Step4.png

Index Index Description
Average Pickup Days Total order picked up days ÷ Number of picked up orders
Picked up Orders Number of orders were picked up in the selected time period
Non Picked up Orders Number of orders weren't picked up in the selected time period
Non Picked up Rate Non Picked up Orders ÷ (Non Picked up Orders + Picked up Orders)

Note : CVS Analysis calculation condition based on the orders which payment method are 'Cash on Delivery'.

 

 

 

 

 

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