Delivery by Weight

4.SHOPLINE_Support_EC_SC.pngMerchants can set up their delivery fee by product weight to control the costs for each order, customers can also understand the delivery costs with actual product weight, and choose the most suitable delivery option accordingly.

This article contains the following sections:

A. Set up delivery type and delivery fee type

Step 1

Go to Admin Panel > "Settings" > "Delivery Options" > Click "Add"



Step 2 

Select "Delivery Type"

  • Post: Delivery address field will be shown at check out page and is mandatory field
  • Pickup:
    • For HK merchants, order can be picked up via S.F. Express or HOP! service
    • For TW merchants, order can be picked up via 7-11 and Ezship
  • Custom: Delivery address field is optional 


Step 3

Enter delivery option "Name" and "Description"


Step 4

Select "Delivery Fee Type"

  • Flat Price: Delivery fee will be charged per order
  • Order Weight: Delivery fee will be charged according to order product(s) weight



B. Shipping Zone(s) Settings

This is how the page looks like when you have chosen "Order Weight" as your delivery fee type:EN_2.png


Step 1  

You can set up shipping zone by Countries/Regions.

For those that aren't selected will be restricted by this delivery option.



Step 2

Set up delivery fee according to the weight rangeEN_2_step2.png


Step 3  

Click to add more weight ranges, click to delete unnecessary weight range(s)

20 weight ranges at maximum can be set per shipping zone


Step 4 

Click "Add Shipping Zone" to add one new shipping zone in the same delivery option



Click “Duplicate" to add one new shipping zone with same weight range info

Please note that shipping zone(s) cannot be duplicated



C. Product Settings

3.1 Main Products

Add product weight at the "Settings" tab in Product Edit page. Weight can be set to 2 digits after decimal, such as 1.01kg; it will be set as 0 by default if nothing has been entered/set.

To learn more more about Products Settings, please read our Upload Products FAQ and FAQ of Product Management



3.2 Add-on Items

You may scroll down to the bottom of Add-on Item edit page and edit the "Weight" settings

To know more about Add-on Items, please check Add-on Items Settings


D. Checkout delivery fee calculation

Once a customer chooses his/her delivery zone, delivery fee will be calculated according to the ordered product(s) weight and it will be adjusted immediately if the products number has been changed.






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