In SHOPLINE's Message Center, merchants can view different message formats (e.g., stickers, GIFs, voice recordings, etc.) sent from customers' social accounts.
This article will cover the following:
1. Supported message formats
Non-text messages from Facebook, Instagram, WhatsApp, and LINE will be displayed differently in the Message Center.
A. Sticker message
- Message Center will display sticker messages sent from Facebook. However, an animated sticker is not supported and will remain frozen.
- The sticker message will be labelled as a "photo" on the conversation list to the left.
Instagram & WhatsApp
- Message Center will display sticker messages sent from Instagram and WhatsApp. An animated sticker is supported.
- The sticker message will be labelled as a "photo" on the conversation list to the left.
LINE
- Message Center will not display sticker messages sent from LINE.
- It will display a message of "The customer has sent you a sticker message. This message type currently cannot be viewed."
- If customers send an Emoji, it will display the emoji name instead.
B. GIF message
Facebook & Instagram
- Message Center will display GIF messages sent from Facebook and Instagram.
- The GIF message will be labelled as a "photo" on the conversation list to the left.
- Message Center will display GIF messages sent from WhatsApp in a video format.
- The GIF message will be labelled as a "video" on the conversation list to the left.
LINE
- Message Center will display GIF messages from LINE. However, an animated GIF is not supported and will remain frozen.
- The GIF message will be labelled as a "photo" on the conversation list to the left.
C. Voice message
Message Center will display and play voice messages sent from Facebook, Instagram, WhatsApp, and LINE.
D. Video message
Message Center will display and play video messages sent from Facebook, Instagram, WhatsApp, and LINE.
E. File message
Customers can send file messages from Facebook, WhatsApp, and LINE (not supported by Instagram).
Facebook, WhatsApp, and LINE
- Message Center will display file messages sent from Facebook, WhatsApp, and LINE. A corresponding file format icon will be displayed as well.
- The file message will be labelled as a "File" on the conversation list to the left.
F. Send a contact information
Customers can send contact information from WhatsApp and LINE (not supported by Facebook and Instagram).
- Message Center will not display contact information sent from WhatsApp.
- It will display a message of "The customer has sent you a contact. This message type currently cannot be viewed."
LINE
- Message Center will not display contact information sent from LINE.
- It will not display "This message type currently cannot be viewed" on the conversation list and conversation window.
G. Send a location of a place
Customers can send a location from WhatsApp and LINE (not supported by Facebook and Instagram).
WhatsApp & LINE
- Message Center will not display a location sent from WhatsApp and LINE.
- It will display a message of "The customer has sent you a location. This message type currently cannot be viewed."
H. Share a live location
Customers can only share a real-time location from WhatsApp (not supported by Facebook, Instagram, and LINE).
- Message Center will not display a real-time location shared from WhatsApp.
- It will display a message of "The customer has sent you a message. This message type currently cannot be viewed."
2. Notes
- The SHOPLINE Admin app is currently unavailable to display non-text messages.
- Currently, you are unable to send non-text messages from the Message Center.
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