Facebook Common Issues & Solutions

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This article will explain the solutions to the following Facebook problems. 

 

1. If the Facebook Messenger button is broken, how do I send a cart link to my customers? 

If the customer clicks the "Checkout Now" button in the Facebook Messenger order message, but cannot open the shopping cart window while waiting for Facebook to fix this problem, SHOPLINE recommends that you add the "Shopping Cart Link" parameter to the order message of the following functions: 

*Note: 

  • If the customer clicks this link to open the shopping cart, it will not be regarded as an interaction, and you will not be able to actively send private messages to the customer after the interaction time exceeds 7 days. Therefore, it is recommended that you do not use the "Shopping Cart Link" parameter as a long-term solution. 
  • Only supports adding the shopping cart link to the add to cart message, not all order-related messages will include this link, such as sending out-of-stock messages, partial order placement messages, and other less common scenario messages.
  • Each customer's cart link is different. 

 

1. Facebook Live

Proceed to [Social Commerce] > [SHOPLINE Live] and enter the Facebook livestream backstage, click [Custom message] > [Add to Cart Message]

A. Not interact user within 7 days

You can add the "Shopping Cart Link" parameter in the re-engagement message field under the "Not interact user within 7 days" tab. When customers click the link they will be able to open the shopping cart page. 

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B. Interact user within 7 days

You can add the "Shopping Cart Link" parameter in the re-engagement message field under the "Interact user within 7 days" tab. When customers click the link they will be able to open the shopping cart page. 

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*For more information regarding custom messages, please refer to this article.

 

2. [Coming Soon] New livestream settings interface

Proceed to the Facebook livestream backstage, click the settings icon on the bottom right and click [Message Settings] > [Add to Cart Message]

A. Not interact user within 7 days

Similarly, you can add the "Shopping Cart Link" parameter in the re-engagement message field under the "Not interact user within 7 days" tab. 

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B. Interact user within 7 days 

Similarly, you can add the "Shopping Cart Link" parameter in the re-engagement message field under the "Interact user within 7 days" tab.

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*For more information regarding the new livestream settings interface, please refer to this article

 

3. Facebook Post Sales 

Proceed to [Social Commerce] > [Post Sales] and open the Facebook Post Sales settings page, and click [Comments and Message Setting] > [Order message settings]

A. No conversations with fans in 7 days

Similarly, you can add the "Shopping Cart Link" parameter into the re-engagement message field under the "No conversations with fans in 7 days" tab. 

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B. Have conversations with fans within 7 days

Similarly, you can add the "Shopping Cart Link" parameter into the re-engagement message field under the "Have conversations with fans within 7 days" tab. 

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*For more information regarding Facebook Post Sales, please refer to this article

 

 

 

 

 

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