Credit Card & Alipay Checkout (HK)

*Only support HKD stores/Hong Kong-based merchants using the Retail POS plan.

With the SHOPLINE Payments POS payment options, customers can easily checkout with more payment options, increasing merchant checkout completion rates. This article will introduce the checkout process with credit cards and Alipay(HK) at Hong Kong stores.

In this article, you'll find:

• Checkout with a credit card
• Checkout with Alipay(HK)
• Cancel transaction 
• Notes

 

1. Checkout with a credit card

Step 1

Go to the Checkout tab of the POS app, select the product to be checked out and tap the green button at the bottom to check out. 

Step 2

Select the credit card payment option you set in the Admin. 

Step 3

Tap the credit card payment option to select the applicable card payment terminal.

 

Step 4

Tap Checkout at the bottom right and assist the customer to checkout with the terminal (tapping, inserting, or swiping card available).

*Note: Please keep the terminal connected to the network; otherwise, the checkout will fail.

 

Step 5

After the successful payment, the POS app will show a successful sign, and the card payment terminal will also show authorization approval.

*Note:

You will see the fail sign on the page if the card transaction fails. Tap Repay to re-initiate the card payment or Cancel to end the payment.

2. Checkout with Alipay(HK)

Step 1

Go to the Checkout tab of the POS app, select the product to be checked out and tap the green button at the bottom to check out. 

Step 2

Select the Alipay payment option you set in the Admin. 

Step 3

Tap the Alipay payment option again and select the applicable card payment terminal. 

*Note: Please keep the terminal connected to the network; otherwise, the checkout will fail.

 

Invite the customer to scan the QR code on the card machine to continue the transaction.

 

Step 4

After the successful payment, the POS app will show a successful sign, and the card payment terminal will also show authorization approval.

*Note:

If the payment fails, the POS app will show an error sign. You can tap Repay to re-initiate the payment and tap Cancel to end the payment.

 

3. Cancel transaction

If the customer abandons the purchase before swiping the card or scanning the Alipay barcode, tap Cancel, then tap Confirm to cancel. 

 

You will see the prompt "Cancelled Successfully" in the Checkout tab. 

 

4. Notes

• When using the card payment terminal, please keep it connected to the network; otherwise, the checkout will fail.
• The order checkout currently supports one type of payment option. Multiple payment methods cannot be used for the same transaction simultaneously.
• If you have a set payment fee, the system will automatically calculate it on the checkout page.

 

 

Read more

• Order Details and Order Editing | POS Admin
• Return and Refund | POS Admin
• Cancel and Delete Orders | POS Admin

• SHOPLINE Payments POS Payment Options Application and Settings | POS Admin (HK)