Cancel and Delete Orders | POS Admin

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To apply for this and other POS features, please contact our Merchant Success Team. 

SHOPLINE POS Admin Panel allows merchants to cancel and delete orders. If the customer wishes to cancel an order or do a product return, merchants can easily manage it in the Admin Panel.

In this article, you'll find:

 

1. Cancel order

Step 1

In SHOPLINE Admin, go to [Order Management] > [Orders]. Tap the POS tab and select any order marked Completed.

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Step 2

On the order detail page, click on the Cancel Order button. 

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Step 3

After clicking the Cancel Order button, a pop-up reminder will appear asking you to confirm the cancellation.

Note: Orders cannot be restored after they are cancelled. The product inventory will be reverted. The electronic invoice can be voided only by invoice cancellation in POS APP.

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If the order is paid for with store credits, you can choose whether to revert the used credits or extend the validity period.

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Step 4

A green confirmation message will appear in the upper right-hand corner once an order has been cancelled successfully. 

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Changes in order details after cancellation 

  1. The Cancel Order button on the order page will be changed to Delete Order and Transaction.
  2. Order status changes to Cancelled.
  3. Payment status changes to Refunded. 5.png
  4.  - If the cancelled order is paid with store credits, and the credits will be reverted with the original expiry date: Credit Revert Status changes to Reverted. 6.png
    - If the cancelled order is paid with store credits, but the credits will not be reverted: 
    Credit Revert Status changes to Not Reverted
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You can view the Order Activities Logs at the bottom of the order page.

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2. Delete order and transaction 

Step 1

In SHOPLINE Admin, go to [Order Management] > [Orders]. Click on the POS tab and select any order marked Cancelled with the payment status Refunded

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Step 2

On the order detail page, click on the Delete Order and Transactions button. 

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Step 3

After clicking the Cancel Order button, a pop-up reminder will appear asking you to confirm the cancellation.
Note: Orders cannot be restored after they are cancelled. The product inventory will be reverted. The electronic invoice can be voided only by invoice cancellation in POS APP.

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Step 4

A green confirmation message will appear in the upper right-hand corner once an order has been cancelled successfully. 

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Step 5

After the order is successfully deleted, refresh the POS APP interface by pulling down the Order page.

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