Executing shipments with PosLaju

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*Please contact the SHOPLINE Customer Success team to apply for this service*

Merchants in Malaysia are now able to apply for PosLaju's integrated logistic service for executing shipments. SHOPLINE will help to create a PosLaju delivery option in your admin panel after the application has been approved. Once you have been approved, you can check delivery details and fees in [Settings] > [Delivery Options].

PosLaju is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer's delivery address must be in Malaysia.

Important Notice: Orders created with other shipping method cannot be edited or changed to the integrated PosLaju service.

Service introduction

Parcel Dimension Restriction Delivery Time Delivery Coverage

L+W+H ≦ 150 cm

Max weight 30 kg

Parcel will be delivered to customers in 7 days, starts from the day after Poslaju driver pickup parcels, delivery date will be adjusted if fall on non-working dates.

ex: parcel been picked up on 2/10, will be delivered to customer within 2/11–2/18

Subject to PosLaju official announcement (note)

 

Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by PosLaju at the shipper's cost.

PosLaju reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

 

Shipment process

Step 1 : Execute shipment

In SHOPLINE Admin, go to [Order Management] > [Orders] and select [POSLAJU] from the dropdown menu.  Go to the [Non-executed] tab to see a list of all non-executed PosLaju orders. To execute an individual order, enter the order details page and click on [Execute Shipment]. 

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After pressing the execute shipment button, the Basic Sender Info window will appear. Double-check the pickup address & receiver name.

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*Please make sure the information before you click [confirm] as you will not be able to edit the order after this point. 

 

Please note:

  1. [Execute Shipment] will send the order details from SHOPLINE to Poslaju. Once the PosLaju system has created an order, the delivery status will be updated to [Awaiting Shipment]. You can now print out the label and wait for PosLaju to pick up the parcel.
  2. PosLaju will pick up parcels within three days of the selected pickup date. The pickup date will be postponed until the next working day if your reserved date falls on a national holiday or a weekend. 
  3. The delivery fee will be charged based on parcel weight after PosLaju measures the actual weight in their distribution centre.
  4. PosLaju will pick up parcels within 3 days of the pickup date you booked. 
    For example, if you chose Aug. 25, as your pickup date, PosLaju will pickup within Aug. 25–Aug. 27. (excluding public holidays and weekends).
     

Step 2: Print out waybill and label parcel

When the delivery status of an order is updated to [Awaiting Shipment], you can print out the order's label (waybill) and wait for PosLaju to pick up your parcel.

 

The [Print Labels] (waybill) button can be found next to [Product Details] on the order details page.

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Step 3: Poslaju Driver Pickup Parcels

PosLaju will come at  time and date you reserved to pick up parcels and will contact you via phone call.

If you have any problems with the pickup process, such as driver behavior or a no-show etc., please sen an email to care@pos.com.my with following details:

Tracking Id :

Date Of Delivery : 

Issue :

 

Bulk actions 

Merchants can use bulk actions to execute and execute/re-execute/cancel multiple Poslaju orders at once, as well as print parcel labels for batches of orders at the same time. Only store owners and staff with permission to edit orders can perform these bulk actions. 

 

Bulk execute/re-execute orders

Step 1.

In SHOPLINE Admin, go to [Order Management] > [Orders] and select [POSLAJU] from the dropdown menu on the right-hand side.

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Step 2. 

Once you have chosen Poslaju Order Management, choose either [Non-executed] or [Cancelled] orders using the tabs at the top of the page.

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Step 3. 

Select all of the orders that you want to execute/re-execute, and then click the [Execute Shipment] button.

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Step 4. 

Enter the pickup date and time. This is the date and time that the parcels will be picked up for delivery by PosLaju. Click [confirm] to complete the process. 

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Bulk print labels 

Step 1. 

Once you have chosen POSLAJU order management, go to the [Awaiting Shipment] tab.

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Step 2. 

Select all of the orders that you want to print labels for, and then click the [Print Labels] button.

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Step 3. 

Click on the link in the [Exporting your Labels] confirmation message, or go to [Report & Analytics] > [Bulk Action Process] to check if the bulk action you have just executed has been successful.

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To download a single final containing the waybills/parcel labels of all of the orders included in the bulk action, click the [Download] button in the [Result] column.

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Checking the status of a bulk action 

To see if a bulk action has been successfully completed, in SHOPLINE Admin, go to [Report & Analytics] > [Bulk Action Processes] and find the entry for the bulk action. 

You can see which specific orders (if any) have been unsuccessfully canceled/executed/re-executed/had labels printed for in the [Result] column. Orders that have failed as part of a bulk action will be listed individually. 

To find out details of why a specific order included in a bulk action was unsuccessfully canceled/executed/re-executed/had a label printed for, go to the Order in [Order Management] > [Orders], and then check its [Order activities logs]. 

 

 

Prohibited items

  • Credit cards or ATM cards
  • Human or animal remains
  • Religious artifacts
  • Firearms or swords
  • Living things
  • Poisonous or toxic substances
  • Examination certificates, passports, and insurance documents that cannot be reproduced
  • Written drafts, original films, tapes, and film material that cannot be reproduced
  • Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner
  • Cash, cheques, bills, stocks and other marketable securities
  • Perishable items such as vegetables, fruits etc.

For the latest list of prohibited items see: PosLaju Official Document

 

Other shipment and returning notes

Poslaju customer service contact info:

Customer service online chat bot:  AskPos

Customer service email: cxcorp@pos.com.my


Shipment note:

In extreme cases where a parcel is damaged, missing, or similar, PosLaju will send a notification to the sender regarding further action. If you have other question please contact SHOPLINE for assistance.

Returned parcels note:

If PosLaju has made three unsuccessful attempts to deliver a parcel, it will be returned to the sender.  

 

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