Executing shipments with Poslaju

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*Please contact the SHOPLINE Customer Success team to apply for this service*

Merchants in Malaysia are now able to apply for Poslaju's integrated logistic service for executing shipments. SHOPLINE will help to create a Poslaju delivery option in your admin panel after the application has been approved. Once you have been approved, you can check delivery details and fees in [Settings] > [Delivery Options].

Poslaju is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer's delivery address must be in Malaysia.

Important Notice: Orders created with other shipping method cannot be edited or changed to the integrated Poslaju service.

Service introduction

Parcel Dimension Restriction Delivery Time Delivery Coverage

L+W+H ≦ 150 cm

Max weight 30 kg

Parcel will be delivered to customers in 7 days, starts from the day after Ninja Van driver pickup parcels, delivery date will be adjusted if fall on non-working dates.

ex: parcel been picked up on 2/10, will be delivered to customer within 2/11–2/18

Subject to Poslaju official announcement (note)

 

Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by Poslaju at the shipper's cost.

Poslaju reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Shipment process

Step 1 : Execute shipment

Go to order management > orders >  POSLAJU > click the order that is "Non-executed." You will see the [Execute Shipment] button in the order details page.

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After pressing the execute shipment button, the Basic Sender Info window will appear. Double-check the pickup address & receiver name.

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*Please make sure the information before you click [confirm] as you will not be able to edit the order after this point. 

 

Please be noted:

  1. "Execute Shipment" will send the order details from SHOPLINE to Poslaju. Once the Poslaju system has created an order the delivery status will be updated to "Pending Pickup." You can now print out the label and wait for drivers to pick up the parcel.
  2. Poslaju will pick up parcels within three days of the selected pickup date. The pickup date will be postponed until the next working day if your reserved date falls on a national holiday or a weekend. 
  3. The delivery fee will be charged based on parcel weight after Poslaju measures the actual weight in their distribution centre.
  4. Poslaju will pick up parcels within 3 days of the pickup date you booked. 
    For example, if you chose Aug. 25, as your pickup date, Poslaju will pickup within Aug. 25–Aug. 27. (excluding public holidays and weekends).
     

Step 2: Print out waybill and labelling parcel

When order delivery status updated to "Pending Pickup", you could print label(waybill) and waited for Poslaju driver to pick up.

 

In order details page, [Print Labels] (waybill) button will be next to product details.

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Step 3: Poslaju Driver Pickup Parcels

Ninja Van driver will come at reserved date to pick up parcels and will contact you via phone call.

If you have any problems with the pickup process, such as driver behavior or a no-show etc., please sen an email to care@pos.com.my with following details:

Tracking Id :

Date Of Delivery : 

Issue :

 

Prohibited items

  • Credit cards or ATM cards
  • Human or animal remains, religious artifacts
  • Firearms or swords
  • Living things.
  • Poisonous or toxic substances
  • Examination certificates, passports, and insurance documents that cannot be reproduced
  • Written drafts, original films, tapes, and film material that cannot be reproduced
  • Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner
  • Cash, cheques, bills, stocks and other marketable securities
  • Perishable items such as vegetables, fruits etc.

For the latest list of prohibited items see: Poslaju Official Document

Other shipment and returning notes

Poslaju Customer Service Contact Info:

Customer service online chat bot:  AskPos

Customer service email: cxcorp@pos.com.my


Shipment note:

If you found your parcel is damaged, missing, or other extreme cases while Poslaju delivering, Poslaju will send a notification mail to sender for further action. If you have other question please contact SHOPLINE for assistance.

Returning note:

If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper.

 

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