Account Management Interface|SHOPLINE Payments

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*Only support HKD stores/Hong Kong-based merchants. 

 

Merchants using the SHOPLINE Payments service can easily confirm the status of order transactions through the interface. 

1. The interface

SHOPLINE Payments account has a separate management interface. Go to the Admin Panel, click the "Hello, OOO" at the top right corner, then click "SHOPLINE Payments Account". 

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You will find sub-pages to view account details, and a button to export statements. 

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2. Sub-pages

i. Overview

On the overview page, you can filter the payout records of the specified date or period. You can also view the account balance, next payout, and the status of account verification. 

A. Account Balance

The order income will be accumulated in the Account Balance after deducting the fees. The balance does not include the Next Payout.

B. Payout Policy

The account balance will be transferred to Next Payout on the 5th working day after the order has been placed and the amount will be automatically credited to your registered bank account.

C. [Coming Soon] Reserve

A portion of the order income will be reserved according to the reserve rate and will be released to your registered bank account at the end of the reserve period. Both reserve rate and reserve period may vary from time to time according to your store's risk level.

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ii. Transaction record

On the Transactions sub-page, you can view all transactions received through SHOPLINE Payments, or filter out specified transaction records. 

A. Transaction no. or Customer's name

B. Transaction period

C. Gross/Net income

D. Transaction status

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After filtering, you can either click Order No. to view the order details. 

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Or click the "View" button or the Transaction No. to order details. 

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iii. Statement

On the Statement sub-page, you can view all the records of inward transactions and refunds in the SHOPLINE Payments account. Use the fields in the red bracket to filter out specified transaction records.

A. Past 7 days/Past 30 days 

B. Specified time period

C. Transaction No.

D. Gross amount range

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3. Statement export

Click "Export Statement" on the top right and you will see a pop-up window showing options for generating monthly integrated statement and transaction records. 

Integrated Statement (Monthly): Including the end-of-month account balance and all transaction details. The statement is available on every first day of the month.

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Transaction Records: Including different types of transaction details. A single report can cover a maximum of 7 days of records. 

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