POS: How to edit an order

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To apply for any of SHOPLINE POS's features, please contact our Merchant Success Team 

It is possible modify a completed transaction made in SHOPLINE POS from SHOPLINE Admin. Transaction details that can be edited include:

  • Assigning the transaction to a different sales clerk 
  • Editing the transaction total 
  • Changing the amount paid by each payment option 
  • Assigning the transaction to a different customer account 

This article will cover the following: 

Order fields that can be edited 

In SHOPLINE Admin, go to [Order Management] > [Orders] > [POS] and select the order you want to edit. Press [Edit] in either the [Order Detail] or [Transaction Detail] box to modify a particular field. 

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In the [Order Detail] box, you can change the member of staff for a transaction in the [Sales] menu:  mceclip1.png

In the [Transaction Details] box, you can edit the information shown in the image below: 

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Reassigning a POS order 

 

1. Select an order 

In SHOPLINE Admin, go to [Order Management] > [Orders] > [POS] and select the order you want to reassign. In the [Customer Information] box,  press [Reassign Order].

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After clicking [Reassign Order], find the customer you want to reassign the order to. To complete the action, click [Reassign] next to that customer's name. 

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Checking an order has been successfully reassigned 

You can check if an order has been successfully reassigned under the [Order Activities Log] section.  

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*Note: It is also possible to check that an order has been successfully reassigned in the Orders page in SHOPLINE POS. 

 

 

 

 

 

 

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