*Only supports MYR stores
*Only supports online banking (FPX)
SHOPLINE Payments is integrated with our SHOPLINE Admin Panel for easy activation. SHOPLINE Payments is free to apply and use, no setup fee and the annual fee are required. Each transaction fee is MYR 1.30 or 1.3%* whichever is higher (not including 6% SST).
Note: SHOPLINE reserves the right to modify transaction fees without prior notice.
This article contains the following:
* The application step is divided into two parts, this allows online stores to use SHOPLINE Payment services more quickly and safely.
- Basic Verification (Basic KYC) - Register to activate payment collection
- Advanced Verification (Advanced KYC) - Complete the submission of detailed information to enable the payment payouts
- SHOPLINE Payments Transaction fee calculation method
- About Refund
Basic Verification (Basic KYC) - Register to activate payment collection
Step 1: Application & Setup
Login to SHOPLINE Admin Panel > “Settings” > “Payment Setting” > Click “Activate now”
Step 2: Basic KYC Verification - Payment Accept Activation
Kindly take note:
- All given name & bank account will be automatically brought to Advanced KYC for verification, please make sure you fill in the valid & correct information during this stage;
- Basic KYC application review takes 3-5 working days.
Step 3: Basic Verification Completed
Once basic KYC verification is completed, your shop can start to accept payment with SHOPLINE Payments FPX. You will need to add the payment option in the Admin Panel: SHOPLINE Payments (FPX)
Login to admin panel > "Settings" > "Payment Options" > ''Add'' > ''SHOPLINE Payments'' > ''FPX'' > Edit the name of payment method > Click ''Add''
The added SHOPLINE Payments (FPX) payment option will be created as "hidden". Please click the "Publish" button to make it public for customers to use.
When SHOPLINE Payments is being “Published”, the system will automatically link [Powered by SHOPLINE Payments] to the footer of your storefront.
*This footer does not support deletion or removal
Advanced Verification (Advanced KYC) - Complete the submission of detailed information to enable the payment payouts
Step 4: Advanced KYC verification - Payout Activation
Login to Admin Panel > "Settings" > "Payment Options" > Click "Activate Now"：
Advance KYC review takes 3-5 working days.
Step 5: Advanced KYC verification completed
Once Advanced KYC verification is completed, payments will be automatically processed with payout and the payouts will be remitted to the bank account provided within the same day + 6 days.
You may go to Admin Panel > top right corner > ''Hello, xxx'' > SHOPLINE Payments account to check the information for next payouts
** Note: Minimum amount for payout - MYR 50 (auto proceed daily payout)
SHOPLINE Payments Transaction fee calculation method
Transaction fee calculation example:
The calculation of the transaction fee included 6% SST is 1.38%
If the order amount is MYR 150, the transaction fee:
MYR 150 x 1.38% = MYR 2.07
All refunds will need to be done by the merchant manually via bank transfer. The "transaction fee" of the order cannot be refunded.