Integrating Facebook Group

2. SC (EN).png

SHOPLINE releases the "Facebook Group Integration" feature, allowing connected Facebook Groups to use group live and Social Post Selling features.

⚠️ Note: Stores using the new Page version are now available to integrate with groups via the Admin. Please refer to Facebook's official note for more information regarding the new Page.

This article will cover the following:

 

1. Integration procedures for classic Facebook page

Step 1

Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect button on the right of the "Facebook Group".

Screen_Shot_2022-08-17_at_10.04.03_AM.png

 

Step 2

Select the Facebook fan page that you would like to connect with and click Next Step

Screen_Shot_2022-08-17_at_10.05.00_AM.png

 

Step 3

The groups you have administrator access to will appear. Please select the group you want to connect with and click Next Step.  

Screen_Shot_2022-08-17_at_10.08.37_AM.png

*Note: This step will only appear for groups to which your Facebook personal account has administrator access (meaning you are the administrator of that group). For example, as shown in the figure below, if you use the classic page account to create the group, you need to add your Facebook account as a group member and set it as a group administrator before you can see the group in this step.

Screen_Shot_2022-07-14_at_4.29.56_PM.png

 

Step 4

Install the Group app and click Go to Group.

Screen_Shot_2022-08-17_at_10.10.35_AM.png

Open the group settings and click the "pencil" icon next to "Apps."

1.png

Click Add apps

Screen_Shot_2022-07-14_at_5.59.42_PM.png

Enter "Messenger by SHOPLINE" in the search bar. 

Screen_Shot_2022-07-14_at_5.33.26_PM.png

Click the "Messenger by SHOPLINE" app and click Add

Screen_Shot_2022-07-14_at_5.34.44_PM.png

Return to the Admin and click Installed App

Screen_Shot_2022-07-14_at_5.35.56_PM.png

 

Step 5

Connect the group to the Page and click Go to fanpage

Screen_Shot_2022-07-14_at_6.30.00_PM.png

On the opened fan page, click Link group

Screen_Shot_2022-08-17_at_10.33.24_AM.png

Then click the Link button.

Screen_Shot_2022-08-17_at_10.34.56_AM.png

Screen_Shot_2022-08-17_at_10.35.56_AM.png

Return to the Admin and click Finish Settings

Screen_Shot_2022-08-17_at_10.38.31_AM.png

 

You will see the connected Facebook group in the "Facebook Group" section.

Screen_Shot_2022-08-17_at_10.40.07_AM.png

 

2. Integration procedures for new Facebook page

Step 1

Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect/Add button on the right of "Facebook Group."

 

Step 2

Select the page you want to connect with the group. Then, click Next Step.

Screen_Shot_2023-04-28_at_1.19.19_PM.png

 

Step 3

It will show the list of groups that your account has administrator access to. Select the group and click Next Step.

Screen_Shot_2023-04-28_at_1.20.33_PM.png

*Note: This step will only display the groups to which your Facebook personal account has administrator access (meaning you are the administrator of that group). For example, as shown in the figure below, if you use the new version page account to create the group, you need to add the personal Facebook account (the personal account that is the administrator of the page) as a group member and set it as a group administrator before you can see the group in this step.

Screen_Shot_2023-04-28_at_2.10.51_PM.png

 

Step 4

Install the group app and click Go to Group as shown in Step 4.

Screen_Shot_2023-04-28_at_1.22.56_PM.png

 

Step 5

Add your page to the group and set it up as an administrator. Click Go to fanpage to set up.

Screen_Shot_2023-04-28_at_1.23.49_PM.png

You will be directed to the page setup. Please switch to the new page account and click Join group.

Screen_Shot_2023-04-28_at_1.27.42_PM.png

*Reminder: When joining a group using the new Page version, 
and the system shows a
"This group doesn't allow pages to join" reminder,
you can go to [Group settings] > [Manage membership]
to customize the "Who can join this group" setting.
Screenshot_2023-05-19_at_5.41.25_PM.png

Switch back to your personal Facebook account (the account with administrator access), and invite the new page account as the admin.

Screen_Shot_2023-04-28_at_1.29.25_PM.png

Switch again to the new page account, and accept the invitation.

Screen_Shot_2023-04-28_at_1.30.13_PM.png

Go back to the SHOPLINE Admin and click Finish Setting.

Screen_Shot_2023-04-28_at_1.31.25_PM.png

 

You will see the connected Facebook group in the "Facebook Group" section.

Screen_Shot_2023-04-28_at_1.32.27_PM.png

 

 

Read more

 

 

 

 

 

Have more questions? Submit a request

Comments