SHOPLINE's new "Facebook Group Integration" feature allows connected Facebook groups to use group live and Post Sales features.
⚠️ Note: Stores using the new Page version have supported integrating with groups via the Admin. Please refer to Facebook's official note for more information regarding the new Page.
This article will cover the following:
1. Integration procedures for classic Facebook page
A. New interface of the "Channel Integration" page
If you are using a classic Facebook page and the new interface of the Channel Integration page in the store Admin (as shown below), please refer to the following integration steps.
Step 1
Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect button on the right of the "Facebook Group."
Step 2
Select the Facebook fan page that you would like to connect with and click Next Step.
Step 3
The groups you have administrator access to will appear. Please select the group you want to connect with and click Next Step.
*Note: This step will only appear for groups to which your Facebook personal account has administrator access (meaning you are the administrator of that group). For example, as shown in the figure below, if you use the classic page account to create the group, you need to add your Facebook account as a group member and set it as a group administrator before you can see the group in this step.
Step 4
Install the Group app and click Go to Group.
Open the group settings and click the "pencil" icon next to "Apps."
Click Add apps.
Enter "Messenger by SHOPLINE" in the search bar.
Click the "Messenger by SHOPLINE" app and click Add.
Return to the Admin and click Installed App.
Step 5
Connect the group to the Page and click Go to fanpage.
On the opened fan page, click Link group.
Then click the Link button.
Return to the Admin and click Finish Settings.
You will see the connected Facebook group in the "Facebook Group" section.
B. Old interface of the "Channel Integration" page
If you are using a classic Facebook page and the old interface of the Channel Integration page in the store Admin (as shown below), please refer to the following integration steps.
Step 1
Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect button on the right of "Facebook Group".
Step 2
The screen will display the groups you created or joined with your Facebook personal account. Select the group you want to link with and click Next step.
*Note: This step will only show the groups you have created or joined with your personal Facebook account. For example, as shown below, if you created a linked group with a Page instead of your personal account, and your personal account has not been added as a group member of that group, you will not see the linked group in the above step.
Step 3
Install the Group app and click Go to Group as shown in Step 4.
Once you have installed the app, return to the Admin and click Installed App.
Step 4
Connect the group to the Page and click Go to fanpage, and follow the instructions as mentioned in Step 5 above.
Once connection is complete, return to the Admin and click Finish Setting.
You will see the connected Facebook group in the "Facebook Group" section.
2. Integration procedures for new Facebook page
Step 1
Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect/Add button on the right of "Facebook Group."
Step 2
Select the page you want to connect with the group. Then, click Next Step.
Step 3
It will show the list of groups that your account has administrator access to. Select the group and click Next Step.
*Note: This step will only display the groups to which your Facebook personal account has administrator access (meaning you are the administrator of that group). For example, as shown in the figure below, if you use the new version page account to create the group, you need to add the personal Facebook account (the personal account that is the administrator of the page) as a group member and set it as a group administrator before you can see the group in this step.
Step 4
Install the group app and click Go to Group as shown in Step 4.
Step 5
Add your page to the group and set it up as an administrator. Click Go to fanpage to set up.
You will be directed to the page setup. Please switch to the new page account and click Join group.
*Reminder: When joining a group using the new Page version,
and the system shows a
"This group doesn't allow pages to join" reminder,
you can go to [Group settings] > [Manage membership]
to customize the "Who can join this group" setting.
Switch back to your personal Facebook account (the account with administrator access), and invite the new page account as the admin.
Switch again to the new page account, and accept the invitation.
Go back to the SHOPLINE Admin and click Finish Setting.
You will see the connected Facebook group in the "Facebook Group" section.
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