Integrating Facebook Group

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SHOPLINE's new "Facebook Group Integration" feature allows connected Facebook groups to use group live and Post Sales features.  

This article will cover the following:

⚠️ Note: Please confirm that you are using the classic Page. Currently, stores using the new Facebook Page version will not be able to integrate with groups via the Admin. Please refer to Facebook's official note for more information regarding the new Page.

 

1. New version of integration procedures

If the Channel Integration page in your store Admin is using the new interface (as shown below), please refer to the following integration steps. 

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Step 1

Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect button on the right.

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Step 2

Select the Facebook fan page that you would like to connect with and click Next Step

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Step 3

The groups you have administrator access to will appear. Please select the group you want to connect with and click Next Step.  

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*Note: This step will only appear for groups to which your Facebook personal account has administrator access (meaning you are the administrator of that group). For example, as shown in the figure below, if you create a linked group as a fan on the fan page interface, you need to add your Facebook account as a group member and set it as a group administrator before you can see the group in this step. 

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Step 4

Install the Group app and click Go to Group.

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Once you have installed the app, return to the Admin and click Installed App

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Click Add apps

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Enter "Messenger by SHOPLINE" in the search bar. 

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Click the "Messenger by SHOPLINE" app and click Add

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Return the Admin and click Installed App

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Step 5

Connect the group to the Page and click Go to fanpage

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On the opened fan page, click Link group

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Then click the Link button.

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Return to the Admin and click Finish Settings

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In the "Facebook Group" section you will see the linked Facebook group. 

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2. Old version of integration procedures

If the Channel Integration page in your store Admin is in the old interface (as shown below), before connecting to a Facebook group, please refer to the following steps.

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Step 1

Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect button on the right of "Facebook Group". 

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Step 2

The screen will display the groups you created or joined with your Facebook personal account. Select the group you want to link with and click Next step

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*Note: This step will only show the groups you have created or joined with your personal Facebook account. For example, as shown below, if you created a linked group with a Page instead of your personal account, and your personal account has not been added as a group member of that group, you will not see the linked group in the above step.

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Step 3

Install the Group app and click Go to Group as shown in Step 4

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Once you have installed the app, return to the Admin and click Installed App

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Step 4

Connect the group to the Page and click Go to fanpage, and follow the instructions as mentioned in Step 5 above.

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Once connection is complete, return to the Admin and click Finish Setting

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You will see the connected Facebook group in the "Facebook Group" section.

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