[Coming Soon] Integrating Facebook Group

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SHOPLINE's new "Facebook Group Integration" feature allows connected Facebook groups to use group live and Post Sales features. 

This article will cover the following:

⚠️ Note: Please confirm that you are using the classic Page. Currently, stores using the new Facebook Page version will not be able to integrate with groups via the Admin. Please refer to Facebook's official note for more information regarding the new Page.

 

1. New version of integration procedures

Things to note before connection

If the Channel Integration page in your store Admin is using the new interface (as shown below), before linking to a Facebook group, please confirm that you have linked the Facebook Page and group. 

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Connect to the Facebook Page and Group Method 1: 

Proceed to your Facebook Page. Click on the "More" menu and select Groups, then click Link group to link your Page with the group.

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You can create a linked group from your Page if you do not have a group. 

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Connect to the Facebook Page and group method 2: 

Proceed to the Facebook "Group settings" page and click on the pencil icon on the right of "Linked Pages". 

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Click the Link button on the right of the Page you wish to connect.

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Once it is linked, you can start the connection process: 

Step 1

Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook], then click the Connect button on the right of "Facebook Group". 

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Step 2

Select the Facebook Page you would like to link with. 

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Step 3

The group you connected before will appear in the window. Please select the group you would like to connect with and click Next Step

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Step 4

Install the Group app and click Go to Group

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Open the "Manage group" page and click the pencil icon next to "Apps". 

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Click Add apps

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Enter "Messenger by SHOPLINE" in the search bar. 

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Click the "Messenger by SHOPLINE" app and click Add

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Return the Admin and click Installed App

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Step 5

Connect the group to the Page. Since you have already linked the Page to the group before, click Finish Setting to continue.

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You will find the connected groups in the "Facebook Group" section.

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2. Old version of integration procedures

If the Channel Integration page in your store Admin is in the old interface (as shown below), before connecting to a Facebook group, please refer to the following steps.

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Step 1

Proceed to SHOPLINE Admin > [Channel Integration] > [Facebook] and click the Connect button on the right of "Facebook Group". 

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Step 2

The screen will display the groups you created or joined with your Facebook personal account. Select the group you want to link with and click Next step

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*Note: This step will only show the groups you have created or joined with your personal Facebook account. For example, as shown below, if you created a linked group with a Page instead of your personal account, and your personal account has not been added as a group member of that group, you will not see the linked group in the above step.

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Step 3

Install the Group app and click Go to Group as shown in Step 4

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Once you have installed the app, return to the Admin and click Installed App

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Step 4

Connect the group to the Page and click Go to fanpage

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Go to the Page that created the group. Click on the "More" menu and select Groups, then click Link group

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And click Link.

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Return to the Admin and click Finish Setting

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You will see the connected Facebook group in the "Facebook Group" section.

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