[Coming Soon] Feature Introduction | Admin App



  • This feature currently does not support merchants that only use the Retail POS plan. 
  • The Admin app currently is not available on iPad and other tablet devices.

SHOPLINE is about to launch the Admin mobile app which allows you to view various store data at any time through your device, and manage your store with ease and flexibility! You can download the app to your mobile phone to keep track of store sales, online store views, new members, etc., and respond to customer messages in real-time. You can also manage products and orders easily with clear inventory data. 


In this article, you'll learn the 5 main features of the app:


1. Homepage data overview

Download the SHOPLINE Admin app and log in. As you log in to the store Admin, you will see the app homepage.

The homepage includes:

1. Order data quick view

Total unfulfilled orders and Total unpaid orders


2. Date range 

Data range from today, yesterday, last 7 days, and last 30 days.



3. Sales indicators 

GMV, Total sales, Gross Orders, Total orders



4. Customer indicators

Page views, Newly added members



5. Top Products


*Notes: This homepage currently does not support

  • Directing to Shoplytics to view more data
  • Showing the number of "unread messages"


2. Order management

1. Switch between orders from the online store and POS

Tap the Order tab at the bottom of the app to view orders. You can switch to view online store or POS orders at the top of the tab.

A. Online shop order



B. POS order

Tap the arrow to switch to view POS orders or transactions.



2. Search order

Tap the 🔍 icon at the top right to search orders.


You can search orders by entering customer name, phone number, order number, etc. 



3. Filter order

Tap the funnel icon to filter orders.
There are 4 common filter conditions for quick selection: All, Open, Unpaid, and Unfulfilled.


Orders can be filtered and viewed by Order Date/ Status, Payment Status/ Method, and Delivery Status/ Method.



4. Bulk actions

Tap the three-dot icon at the top right to process orders in bulk.


The Order Status, Payment Status, and Delivery Status can be edited in bulk.



5. Order details

Tap on any order to view the order details, change the status of the order, and payment/ shipping/ delivery statuses.

Switch the tabs to view orderer information, product details, activity logs, and support filling in shipping notes.


*Notes: The section currently does not support

  • Viewing Kiosk orders, return orders, order details, and shipping orders.
  • Updating tracking number, manually creating an order, and adding an order label
  • Splitting orders, returns, and exporting various reports.
  • Resending notification messages


3. Product management

Tap the Product tab at the bottom of the app. You can add, edit, filter, and search products using the button at the top right.



When adding a product, enter the necessary information of the product like the main image, name, price and inventory. Tap Add at the bottom to complete the process.  EN1617.png

*Notes: This section currently does not support

  • Product sets, add-ons, free gifts, product categories, and product reviews
  • Editing the product settings and adding variation descriptions.


4. Message management

Tap the Message tab at the bottom of the app. You can manage your shop message and order messages in this section. If your store has connected to Facebook Messenger, Instagram and LINE, you can also reply to customer messages in real-time here.
You can also assign conversations to employees, and filter messages that have been read, unread, and conversations to be followed up.


Please refer to the FAQ articles below for connecting to third-party social media platforms:

*Notes: This section currently does not support

  • Editing shopping cart and creating orders manually
  • AI auto-identifications, address management and Message Center function settings
  • Push notifications for shop and order messages


5. Store settings

Tap the Store tab at the bottom of the app. In this section, you can set your Admin app language and direct it to your online store.
You can visit the articles on the Academy website and FAQ Help Center for more feature introductions.
If you need to reach the SHOPLINE Online Success Team, please tap Contact us and enter the question in the pop-up window.EN2021.png  

*Notes: This section currently 

  • Does not support modifying login passwords
  • Does not support switching stores with the same login account
  • Does not support subscribing plans on the Admin app
  • Does not support reading mode for welcome message & Chatbot 
  • The SC features (e.g. Facebook and Instagram integration) are only available for users who use the SC Plan 


Read more






Have more questions? Submit a request