Custom Domain Setting - Set Up Own Domain


*This feature is supported in the yearly plan only

Custom domain is very important to an online shop. If you have already owned a custom domain and would like to connect to the online shop you build in SHOPLINE,  you can follow the guideline below by adding DNS records to your domain hosting platform. Afterward, you can go back to the SHOPLINE Admin panel and set up the domain connection.


In this article, you'll find:


1. Login domain hosting platform and add specific DNS records

Please login your domain hosting platform and manage the DNS field, by adding the below 2 records: 

  • CNAME Record

主機 / Host: www

紀錄類別 / Record Type: CNAME

指向 / Point to / Destination:


  • URL Redirect

主機 / Host: blank or @

紀錄類別 / Record Type: URL Redirect

指向 / Point to / Destination: www.yourdomain

Note: Please DON'T use the free domain to replace


2. Connect custom domain to your shop 

  • Make sure both 2 records take effect in Step 1

When the 2 records are created in Step 1, it will take within 6-24 hours to effect. Once it is in effect, your custom domain will redirect to SHOPLINE main page:

  • Back to the admin panel and connect the domain to your shop

Once the domain can redirect to SHOPLINE main page, please go to [Settings] > [Domain Settings] in the Admin, and select Your Own Domain under the "Custom Shop Domain".


Please fill in your custom domain like "" in the red area below, and click the Update button on the right. 


After clicking the Update button, the system will pop up a window to confirm if the domain is correct. As this domain will be used in SHOPLINE, please make sure it is correct and press Enter button to connect. And you can see your domain in the "Result" field.

*Note: Please refresh your page and click "View My Shop" on the top right-hand corner, and check whether your domain is connected.

3. Change connected custom domain

If you have already connected a custom domain before, and need to change another domain for some reasons like rebranding or different company strategies. We will suggest you evaluate carefully as this action will affect some third parties services. For example, the SEO ranking results, the integrated payment methods, the tracking tools, etc. You have to update the new domain setting in order to make them work. Please read the instruction and consider carefully for the change. 


If you have read the above instruction after internal evaluation and decided to change to another domain, please follow Step 1 and add 2 DNS records to your domain hosting platform. Once it is in effect, you can go to [Settings] > [Domain Settings] in the Admin, edit the domain field with a new domain and save it.



4. How to disconnect the custom domain

Please contact us to help you disconnect your custom domain by admin pop-up. Before disconnecting the custom domain, please read Notes for Change Domain to avoid your business operation or SEO content being affected.


5. Important Notes

  • Currently, we only support "subdomain" connection (e.g., which is not supported for the root domain (e.g. connection.
  • If the DNS records are incorrect, the domain connection cannot be done, and show "The CNAME of domain DNS setting is incorrect. Please refer to FAQ to confirm the setting and try again", please redo Step 1 or contact us for assistance.
  • When you change the custom domain, please read Notes for Change Domain to avoid your business operation or SEO content being affected.
  • If there is any chance in domain, please refresh your page and click "View My Shop" at the top right corner, and check whether your domain is connected.


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