Membership upgrade reminder

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The “Member Upgrade Reminder” feature displays different upgrade reminder according to the membership tiers to stimulate consumption & upgrades. This feature allow merchants to view customer status, encourage customer spending and maintain membership.
 

How to enable membership upgrade reminder

Step 1 : Go to "Setting" > "Customer Settings"

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Step 2: Find "Customers can view membership upgrade reminder" , Turn ON toggle and Click "Update" on the bottom right corner

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After turn on toggle, your customer can view membership upgrade reminder. 

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You can also view upgrade reminder on "Customer Management" > "Customer List" > "Membership"

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Storefront Settings

Please go to Member Center > Profile

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Click "View All Membership" , and you will see : 

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If there are four membership tier in your shop

  • Basic (Default):No member offer and no valid period.
  • VIP(Level 1):Total purchase over NT$3000 within 12 month(s).
                            Member offer 20% off. 
    Valid Period : 12 Month(s)
  • VVIP(Level 2):Total purchase over NT$5000 within 12 month(s).
                               Member offer 30% off. 
    Valid Period : 12 Month(s)
  • VVVIP(Level 3):Total purchase over NT$8000 within 12 month(s).
                                 Member offer 40% off.
    Valid Period : 12 Month(s)

 Membership information and upgrade reminder will display according to different membership tier.

 

 

1.Membership information

(I)If the customer is Basic, no member offer and no valid period.

  • Display upgrade name and member offer of the next level, encourage customers to spend & upgrade

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(II)If the customer upgrades to Level 1 / Level 2 and has not reached the highest level yet.

  • Display membership expire date, membership offer and extension condition
  • Display upgrade name and member offer of the next level, encourage customers to spend & upgrade

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(III)The customer upgrades to Level 3 reaching the highest level.

  • Display membership expire date, membership offer and extension condition
  • Display "Congrats! You are in TOP membership level."

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2. Upgrade reminder

(I)The customer is Basic / Level 1 / Level 2 and has not reached the highest level yet. 

  • If the customer has not accumulated the full amount of consumption

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  • If the customer has accumulated the full amount of consumption

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(II)The customer is Level 3 and has not reached the highest level yet. Will not display upgrade reminder.

 

*If your membership upgrade condition is "Single purchase over NT$XXXX", will display whether  single purchase over NT$XXXX currently.

  • No single purchase over NT$XXXX currently.

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  • Have single purchase over NT$XXXX currently.

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Admin Settings

Please go to "Customer Management" > "Customer List" > "View"

(I) If your membership upgrade condition is  "Total purchase over NT$XXXX within valid period"

  • If customer is not eligible to upgrade, display "NT$XXXX more to upgrade"
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  • If customer is eligible to upgrade, display "Upgrade in the midnight."

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(II) If your membership upgrade condition is "Single purchase over NT$XXXX".

  • If customer is not eligible to upgrade, display "No single purchase over NT$XXXX currently"

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  • If customer is eligible to upgrade, display "Upgrade in the midnight."

    *待補可升級英文圖

Note

  1. Assuming that the customer is Level 1, although member center only displays whether eligible to next level (Level 2), it does not affect the member's eligibility to Level 3. If the member meets the upgrade condition of Level 3 at one time, the system will still upgrade membership to Level 3 during midnight.
  2. Only paid order will be calculated into purchase amount of upgrade condition. Upgrade condition will be checked during midnight. Membership upgrade will not be effective if the orders have been cancelled/refunded.
  3. Currently, we do not support membership extension reminder.

 

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