Orders|Shoplytics

SHOPLINE_Premium-Plan.jpgThe most concern when customer checkout is the options of shipping and payment. In "Orders", you cannot only understand shop's total orders and sales, but also observe other three dimensions, such as "Payment Method", "Delivery Method" and "CVS Analysis". By understanding payment and delivery method distribution, you can get the important information of customer pickup status after products arrive at convenience store.

*Please use PC / tablet to access Shoplytics. Currently, mobile device browsing is not supported.

 

 

Orders and Sales

1. Orders

Base on below analysis, you can know the gross orders and total cancelled orders, which is good a reference on KPI and sales growth.

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Index Index Description
Average Orders per Day Total Orders ÷ Days of selected time range
Average Order Value Total Sales ÷ Total Orders
Total Orders Total orders created, and excludes the orders with order status "cancelled" or "removed"; all the changes happened after the order is created will be recorded at the day of the change
Gross Orders Total orders created, cancelled orders will not affect gross orders
Total Cancelled Orders Number of orders of which order status is cancelled

*If there is any change of orders (e.g. cancelled / deleted orders, order split or order edit action) , the order amount difference will count on the date of action done.

 

2. Sales

In the below chart, you can know the data of gross merchandise value, which is good a reference on KPI and sales growth.

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Index Index Description

Total Sales

The sales amount from Total Orders, which includes product revenue/discount amount/delivery fee...etc; is the amount customer ultimately pays

Gross Merchandise Value

Total value of created orders, cancelled order value will not affect GMV

Total Cancelled Value

Total value of cancelled orders

*If there is any change of orders (e.g. cancelled / deleted orders, order split or order edit action) , the order amount difference will count on the date of action done. 

 

Payment and Delivery Method Distribution 

You can view the payment and delivery methods distribution chart, as well as the promotion campaigns, free shipping promotion for comparison.

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指標 指標說明
Payment Method Distribution The number and percentage of each payment methods in selected time range
Delivery Method Distribution The number and percentage of each delivery methods in selected time range

 

CVS COD Order Analysis

* This feature is only support in TW currency shop and using SHOPLINE integrated CVS delivery options.EN-Step4.png 

Index Index Description
Payment Method Distribution Payment method used count and ratio in the select period
Delivery Method Distribution Delivery method used count and ratio in the select period

CVS Analysis (Taiwan merchants only)

Orders checkout in the days of selected time range, and the order delivery method is CVS cash on delivery
Non picked up rate = non picked up orders ÷ (non picked up orders + picked up orders)
Average Pickup Days = Total order picked up days ÷ picked up orders

Note: CVS Analysis calculation condition based on orders payment method are chosen 'Cash on Delivery'.

 

 

 

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