Stripe is an American technology company that allows both private individuals and businesses to accept payments over the Internet.
To use Stripe to collect payment in your shop, you will need to apply for a Stripe account and complete the settings in Settings > Payment Options. After setting up Stripe as a payment option in SHOPLINE, your customers will be able to pay on the checkout page in your shop directly, without needing to redirect to another payment page.
Before you setup Stripe as a payment method, please note:
1. In Settings > Basic Settings, the option selected for "Country/ Region your shop is based in" must be US / Hong Kong / Japan / Singapore/ Malaysia.
2. Stripe accepts payments for all shop currencies.
3. When applying for Stripe account, applicants need to link a local bank account with the Stripe account. For an example, applicants need to link an US bank account if they apply for a US Stripe account. Currently Stripe provides services in 32 locations. You may refer to: https://stripe.com/global for more details.
Stripe supports 130+ currencies. After collecting money, Stripe will convert the money into the currency of the account before transferring the money to merchants' bank accounts. For an example, if merchants use an US Stripe account to collect HKD payments, Stripe will convert the amounts into USD and deduct the transaction fees before transferring the money to merchants' bank accounts.
1. Stripe's transaction fee
3.4% +HK$2.35 per successful card charge
For more details, please visit: https://stripe.com/hk/pricing
3.4% +MYR2.00 per successful card charge
For more details, please visit: https://stripe.com/my/pricing
2. Types of credit cards Stripe support
VISA／MASTERCARD / AMEX
3. Stripe Settings
Step 1 : Add Payment Options
Go to your SHOPLINE Admin Panel > "Settings" > "Payment Options" > Press "Add" button
Step 2 : setting up your account
Select your "Payment Type" as "Credit Card via Stripe" > Click "Activate" to start setting up your account
Step 3 : enter your information
You will be directed to a page as shown below.
If you already have a Stripe account, click "Sign in" on the top right hand corner to login to your account;
For new user, please enter your information below > Click "Authorize access to this account"
Step 4 : 3D secure
You will be redirected back to SHOPLINE admin panel after authorization.
Here you will see the system has updated the payment method with Stripe's secret key & Publishable key. Also, 3D secure is enabled.
After enabling 3D secure successfully, your customers will be directed to the bank's 3D secure page when they proceed to checkout. Customers should pass 3D secure verification to complete the payment.
If the credit card used for checkout does not support 3D secure, the payment will be completed without 3D secure authorization. In this case, customers will go through the normal credit card checkout
**Please noted that the "Publishable Key" field is required to enable 3D secure.
If your "Publishable Key" field is empty, please unpublish the existing Stripe payment option and create a new payment option for Stripe. The set of Stripe's secret key & Publishable key will be added automatically when your Stripe account is reconnected.
Step 5 : Publish Credit Card Payment Option
When you have completed the settings, please click "Update". Although Credit Card has been added, it is currently not visible in your store.
Go back to SHOPLINE admin panel > "Settings" > "Payment Options" > Click "Publish" to make this payment method visible in your store
If you want to pass your payment processing fees to your customers, please refer to our FAQ: Payment Fee Setting