Stripe Payment Settings

SHOPLINE_Support-Advanced-Plan.jpgStripe is an American technology company, that allows both private individuals and businesses to accept payments over the Internet.

Stripe is currently open for US and Hong Kong merchants only. 

To setup Stripe in SHOPLINE, please make sure your shop country/region is based in Hong Kong, USA, Japan & Singapore, shop currency is USD/HKD/JPY/SGD.

After setting up Stripe in SHOPLINE, your customers will be able to pay on the checkout page in your shop directly, without needing to redirect to another payment page.


Stripe's transaction fee

3.4% +HK$2.35 per successful card charge

The price is the same for all major cards. There’s no additional fee for international cards, failed charges, or refunds.

For more details, please visit:


Types of credit cards Stripe support



Stripe Settings

To apply for Stripe account, please go to the registration Page: 。


Step 1 : Add Payment Options

Go to your SHOPLINE Admin Panel > "Settings" > "Payment Options" > Press "Add" button



Step 2 : setting up your account

Select your "Payment Type" as "Credit Card via Stripe" > Click "Activate" to start setting up your accountstep_1_eng.jpg

Step 3 : enter your information

You will be directed to a page as shown below.

If you already have a Stripe account, click "Sign in" on the top right hand corner to login to your account;
For new user, please enter your information below > Click "Authorize access to this account"



Step 4 : 3D secure

You will be redirected back to SHOPLINE admin panel after authorization.

Here you will see the system has updated the payment method with Stripe's secret key & Publishable key, also enable 3D secure.

You can now set up your payment processing fee, edit the name of your payment method for Google Pay and check if you need to exclude any delivery options.

After you've done the setup > Press "Update" to add Credit Card




After enabling 3D secure successfully, your customers will be directed to 3D secure page when they proceed to checkout. Customers should pass 3D secure authorization to complete payment.


Please note:
If the credit card used for checkout does not support 3D secure,
the payment will be completed without 3D secure authorization.
In this case, customers will go through the normal credit card checkout

 **Please noted when 3D secure is enabled, the "Publishable Key" field is required. 


If your "Publishable Key" field is empty, please unpublish the existing Stripe payment option and create a new payment option for Stripe. The set of Stripe's secret key & Publishable key will be added automatically when your Stripe account is reconnected.


Step 5 : Publish Credit Card Payment Option

Although Credit Card has been added, it is currently not visible in your store.

Go back to SHOPLINE admin panel > "Settings" > "Payment Options" > Click "Publish" to make this payment method visible in your store



If you want to pass your payment processing fees to your customers, please refer to our FAQ: Payment Fee Setting






Have more questions? Submit a request