After completing the channel connection, orders will be synced to the MCC App. You can view orders in the MCC App and directly deduct/replenish SHOPLINE product inventory, achieving more efficient order management.
This article will cover the following:
- How to sync channel orders
- How to search/filter orders
- Inventory deduction/replenishment rules
- How to retry abnormal orders
- Notes
1. How to sync channel orders
Step 1
In the MCC App, go to [Orders]. If you haven't synced any orders, click Sync orders.
If you have synced orders, click Sync channel orders at the top right.
*Note: You have to authorize your stores before syncing orders. Please refer to: How to Connect Shopee Stores｜MCC App.
Step 2
The system will display authorized stores. Select the stores you wish to sync, and click Confirm.
Step 3
If you have a large number of products, you can click Sync in Admin and later check the syncing progress in the "Task Center" at the top right.
*Note: The reasons for synchronization failure may include network issues, channel order data errors, or store expiration.
Step 4
After successful synchronization, the order page will display order information from authorized stores within the last 15 days, including "Order ID," "Store name," "Order status," "Order Time," "Abnormal status," "Failure time," "Quantity," and "Total."
*Note: You can go to [Settings] > [Store Management] to view the authorization time for your stores.
You can perform the following actions to the channel orders:
- Click the
button to view order details;
- Click the
button to sync a single order;
- Click the
button to retry abnormal orders.
2. How to search/filter orders
If you have a large number of orders, you can use the search function to find the order you want to view. The search supports criteria such as "Channel Order ID," "Product name," and "SKU." Click the Sort button on the right to set the sorting by order time or failure time.
You can also use the filter function to filter the following three order statuses:
- Store name: Select the names of the authorized stores
- Creation time: Today, Yesterday, Last 7 days, This month, Last month, Custom
- Abnormal status: Inventory deduction/repleshiment, No error
The selected search keywords and filter conditions will be displayed above the product list. You can click the "X" icon to remove individual options or click Clear to remove all.
3. Inventory deduction/replenishment rules
After enabling the inventory deduction/replenishment rules, when new orders are generated in any channel store, the MCC App will automatically deduct the SHOPLINE inventory. If orders are canceled in any channel store, the SHOPLINE inventory will be automatically replenished.
Step 1
Go to [Settings] > [Order Settings].
Step 2
In the "Inventory deduction/replenishment rules" section, click Rule settings to perform the following settings.
i. applicable stores
You can turn on the settings for all channels or specific stores.
*Note: All channels include newly authorized stores.
ii. Inventory deduction rules
If a single order contains channel SKUs that are not connected with SHOPLINE SKUs, you can select the following:
- Partial deduction: Deduct the available inventory from the connected SHOPLINE SKU.
- No deduction for the entire order: Do not deduct the inventory of the entire order.
iii. Inventory replenishment rules
Check "Replenish inventory when order canceled". When the channel order is canceled, the channel SKUs with successful inventory deduction will be restocked in the order of the latest connected SHOPLINE SKU.
Step 3
Turn on the "Inventory deduction/replenishment rules" toggle
*Note: Before enabling the order rules, please go to [Inventory] to connect SHOPLINE SKUs with channel SKUs.
Select whether to process historical orders. You can select orders from up to the past 90 days.
Step 4
Once enabled, the system will display the order execution scope under the Inventory deduction/replenishment rules.
*Note: If you select "Don't process historical orders", the order execution scope will begin from the time the rule is successfully turned on. If you select "Process historical orders", the order execution scope will begin from 00:00 AM on the current day.
4. How to retry abnormal orders
Inventory deduction/replenishment in SHOPLINE may result in the following "Not processed" or "Failed" situations:
| Inventory deduction | Inventory replenishment | |
| Not processed |
|
|
| Failed |
|
|
i. Retry a single abnormal order
Go to [Inventory] to find the abnormal order, and click the button on the right.
ii. Bulk retry abnormal orders
Check all the orders you want to retry, and click Retry abnormal orders on the top.
iii. Retry all abnormal orders
Click Retry abnormal orders on the upper right corner.
5. Notes
- After enabling the order settings, abnormal orders will be automatically retried every day at 0:00 (GMT+8), and you can also manually retry abnormal orders at any time.
- Inventory deduction and replenishment are only effective for the shipping warehouse set for the online store and do not affect the inventory of POS stores.
- Inventory deduction only applies to newly added unpaid and unshipped orders from channels, and partial shipments or shipped orders are not deducted.
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