SHOPLINE releases the "Retrieve Keyword Orders" feature that allows you to add additional products and retrieve customers' keyword comments after the livestream has ended.
⚠️ Note:
- This feature is currently only available for the Facebook page/group livestream.
- Livestream that has ended for more than 14 days will be unable to use this feature.
This article will cover the following:
1. Setup
Step 1
Once the livestream has ended, go to [Social Commerce] > [SHOPLINE Live], and enter the livestream. Then, add products to the livestream.
Step 2
Click the More Actions drop-down menu at the top right and select Retrieve Keyword Orders.
Step 3
Click Retrieve Keyword Orders. Once you have read the relevant notes, select Confirm. The system will detect the customer's comment and add respective products to the shopping cart.
*Note:
- You can only retrieve keyword orders once for each livestream. Please make sure you have added all relevant products to the livestream before proceeding.
- As the system does not entirely detect and add products to the shopping cart based on the comment's order; therefore, the system could not guarantee first-come-first-served for products with limited stocks.
2. Retrieving keyword orders
Once confirmed, a "Processing" prompt will appear at the top right of the page.
Click [More Actions] > [Retrieve Keyword Orders] one more time to see the progress.
Once completed, it will show the number of keyword comments retrieved.
*Note: You must refresh the page after the keyword is retrieved. A label will appear under each retrieved keyword.
The system will send a message notifying the customer that the product has been added successfully to the cart.
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