LINE Broadcast | Message Center

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SHOPLINE's Message Center has launched the "LINE Broadcast" feature. You can now send LINE messages to many customers through the Message Center.

This article will cover the following:

 

1. Create broadcast

Step 1

In the SHOPLINE Admin, go to [Social Commerce] > [Message Center] and click the speaker icon on the left side of the page. Then, click on the LINE tab.

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Step 2

Click + Add broadcast.

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Step 3

Enter the broadcast name.

*Note: This is for internal management only.

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Step 4

You can select the target population by "Last interaction time" and "Customer Group."

A. Last interaction time

  • LINE users who have interacted in the last 24 hours
  • LINE users who have interacted in the last 72 hours
  • LINE users who have interacted in the last 7 days
  • LINE users who have interacted in the last 30 days
  • LINE users who have interacted in the last 365 days

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B. Customer group

In the drop-down menu, you can find all customer groups created in the SHOPLINE Admin > [Customer Management] > [Customer Group]. Please refer to the following FAQ for more details on creating customer groups.

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Once you have selected the customer group, it will display "A total of x people match, and x people are expected to receive the message" on the right side of the page. It will also display the remaining message quota of the current month.

*Notes:

  • The broadcast will be sent to the customer who fulfills both criteria for the "Last interaction time" and "Customer group."
  • The system will automatically exclude customers who have opted-out notification messages.
  • The message quota is subject to the plan you subscribed to in the LINE Official Account Manager.

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Step 5

Set up the broadcast message. 

There are two types of broadcast message formats:

  1. Text message
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  2. Image message
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*Note: Currently only supports adding up to 5 messages per broadcast. 

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Click the trash icon to delete the message.

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You can view your current edit in the right preview section.

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Step 6

Once you have completed the above setups and confirmed the content, click the Send button at the top right.

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The selected target population will receive the LINE broadcast message.

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On the broadcast page, you can look up the Broadcast name, Send time, Target population, Send status, and Number sent/Total.

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You can also quickly search the broadcast by name, view broadcast details, and copy the broadcast.

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2. Notes

  • The "LINE Broadcast" feature supports sending messages to customers who are not subscribed to LINE notifications.
  • The broadcast sent with Message Center's "LINE Broadcast" will be displayed simultaneously in the Message Center's Instant Message, but not for the broadcast sent from [Customer Management] > [Broadcast Center].

 

 

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