How to update an order's tracking details

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Merchants can update the courier name, tracking number and tracking URL of an order so that customers can track an order with ease. 

Note: This feature is only available for Local Courier, International Courier and Custom deliveries

 

This article will cover the following:

 

A. Available delivery options for TW and HK

TW:

  1. Local courier
  2. International courier
  3. Delivery - Others
  4. Custom
  5. Pick-up - 7-11 Pickup (no integration)
  6. Pick-up - Family Mart Pickup (no integration)

HK:

  1. Local courier
  2. International courier
  3. Delivery - Others
  4. Delivery - SF Plus
  5. Pick-up - S.F. Express
  6. Pick-up - HOP!
  7. Pick-up -SF Plus
  8. Custom

 

 

B. How to update an order's tracking information

 

Step 1: Update the Tracking Number

Choose a specific order > Scroll down to the "Delivery details" section > Select "Update Tracking Number"

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Step 2: Update order Information

After clicking "Update Tracking Number," enter the updated order tracking information into the popup window before clicking "OK" to save. 

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Step 3

The updated order tracking information will now be visible in the "Delivery details" section.

 

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Step 4: Send email notification to your customers

Merchants can choose to send an email notification to a customer to inform them of a change in delivery status. This is done by first selecting the appropriate option from the "Update Order Delivery Status" dropdown menu. 

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Check the "Check this box if you want to send a notification email to your customer" option in the popup window before clicking "Yes"

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C.Bulk update order tracking Information

 

SHOPLINE merchants that use a variety of different delivery options, such as home delivery, SF Plus etc., can update the delivery status and tracking information of batches of orders in bulk by filling in and uploading the appropriate spreadsheet template. 

 

 

Step 1: Enter bulk update tracking number page

Go to the order index page and click on "Update tracking no." to enter bulk update page.

 

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Step 2: Download spreadsheet template

Download: bulk_upload_example_en.xlsx 

 

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Fill in the following fields:

  1. Order No.: required
  2. Tracking Number: required
  3. Courier Name: optional
  4. Courier Tracking URL: optional
  5. Update Status to Shipped(Y/N): optional
  6. Send Notification Email to Customer(Y/N): optional

 

Notes:

  1. Bulk updates are limited to 1000 orders per upload
  2. Order number can contain the symbol #. Tracking numbers for integrated order delivery option like 7-11/ Family Mart/ Ezship can't be updated with this function.
  3. Each order Tracking Number must be less than 30 characters
  4. Courier Name must be less than 20 characters
  5. Courier tracking URL must be less than 225 character
  6. Update Status to Shipped(Y/N):There is a limit that you must input half-width alphabet Y or N (Chinese/Japanese language input specific).
  7. Send Notification Email to Customer(Y/N):There is a limit that you must input half-width alphabet Y or N (Chinese/Japanese language input specific).
  8. You can update the same order many times, if you want to correct the wrong tracking number you previous uploaded, you can update again.
  9. If one excel file include two orders with same order number, then both of them would not be updated. Please confirm which one to keep and update a new file again.

 

 

Step 3: Download order report

There are two ways to input the order number:

  1. When there are only a few orders to be updated, download sample and manual input order numbers.
  2. When there are a large number of orders to be updated, download order report and copy order number (no need to remove the symbol #) to sample file and upload.

  

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Step 4: How to find tracking number, edit courier name and tracking URL

Logistic partner will create tracking number for every order.

Merchant can show the tracking number to customer and let customer track own package.

For example: SF express website

 

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Input courier Name and URL can help customer track their own order(s) with the link to logistic partner website.

 

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Step 5: Edit Update status to shipped (Y/N) and Send notification email to customer(Y/N)

 You can also update the following:

  1. Update delivery status to shipped.
  2. Send notification e-mail to customer when delivery status is updated to shipped.

These fields are optional, please leave the field blank if you do not want to update anything.

 

 

Step 6: Upload Excel file

 Upload Excel file

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Step 7: Modify failure result and re-upload

 If there are errors while importing, will direct to import result page.

You can download the excel for error results, and upload it after modifying with correct data/format.

 

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Step 8: Verify update success

 If excel content has been updated successfully,  it will direct to order index and show success message.

You can view the changes in each order page.

 

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