SHOPLINE's Message Center has launched the "WhatsApp Broadcast" feature, you can now send WhatsApp messages to many customers through the Message Center.
This article will cover the following:
1. Create Broadcast
Proceed to SHOPLINE Admin > [Social Commerce] > [Message Center] and click the speaker icon to open the broadcast page.
Click Add broadcast.
Enter the broadcast name.
*Note: This is for internal management only.
Select target population.
*Note: The system will automatically exclude customers who have opt-out of notification messages.
A. All WhatsApp users who interacted within 24 hours
Once you are done selecting, it will display "A total of x people match, and x people are expected to receive the message."
B. Specified WhatsApp users who have interacted within 24 hours.
1. Please first download the sample.
2. Open the file, and follow the instructions to fill in the phone number and country code.
3. Once you have completed the fields, upload the file.
Once you have uploaded the file, it will display "A total of x people match, and x people are expected to receive the message."
*Note: Only specified WhatsApp users who have interacted within 24 hours will receive the message.
Set up the broadcast content.
There are 3 types of broadcast message formats to choose from:
- Text message
- Image message
- Test & image message
*Note: Currently only supports adding a maximum of 3 messages per broadcast.
Click the trash icon to delete the message.
During the editing process, you can preview on the right.
Once you have completed the setup above and confirmed the content is correct, click the Send button on the top right.
The selected target population will receive this WhatsApp message.
On the broadcast page, you will see the Broadcast name, Send time, Target population, Send status, and Number sent/Total.
You will also use the search bar to quickly find broadcasts, view broadcast details, and copy broadcasts.
2. Create template/ use template
When you are adding a broadcast template, you can click the Save as template button on the top right to save this message content.
Then click the Use template button, once you click the template, the "Broadcast name" and "Broadcast content" will be directly applied, but you will still need to set the target population.
You can also edit or delete templates.